Salesforce Architect - remote

Illuminate Education - Remote - Full time

Position Overview

Illuminate Education is hiring a Salesforce Architect/Business Systems Analyst for their Salesforce CRM system. The ideal candidate will be responsible for working with the Salesforce Admin team and IT Project Manager on day-to-day Salesforce administration, data quality, user support and manage ongoing enhancements, including system architecture, data integration and ongoing release management. You work with the Salesforce team, and IT PMO, Manager to manage a pipeline of Salesforce projects and business processes.

To be successful in this role you must have a terrific technical understanding of the Salesforce platform and be able to think strategically about how CRM can further enhance our business. This is a functional and technical, position as you will work closely with key stakeholders, sales and services teams, end users, IT teams and VP level executives to improve business processes and leverage automation to increase sales velocity and process compliance.

Key Responsibilities

  • Consults with leadership, key stakeholders, and end users to determine the current and future needs of the system.
  • Works with the Salesforce team to execute all activities related to the design and development of the Salesforce CRM application.
  • Understand business needs and how Salesforce capabilities can help solve business problems, drive revenue growth, and increase sales productivity.
  • Design/Build and establish best practices management reporting sourced from CRM to meet the business goals.
  • Leads Salesforce enhancement projects to drive the continued development, implementation, and management of the system.
  • Leverage knowledge of Salesforce capabilities and platform to plan and manage change and enhancement roadmap for the CRM platform.
  • Apply advanced knowledge and practical experience with Salesforce design principles, patterns, and practice to provide immediate short- and long-term solutions.
  • Help to ensure sales data quality - working closely with sales management so that data is updated consistently and accurately.
  • Help increase Salesforce adoption and usage in the enterprise.
  • Gather the requirements and coordinate the evaluation, scope, and completion of new development requests.
  • Oversee implementation, coordinating tests (UAT) and observing initiation of the system to validate performance.
  • Assist in training of new users, and grow the Salesforce skill set across the organization.
  • Participate in architecture discussions, regularly propose, and discuss solutions to system and product changes.
  • Research, implement and manage 3rd party implementations that extend the value of the platform.
  • Act as Quality Assurance liaison whenever necessary as related to new functionality rollout and manage the technical debt of Salesforce Platform to minimum.
  • Complete regular internal system audits and ensure updated system documentation.
  • Manages, documents, and translates the Change Management process in Salesforce.

Minimum Requirements

  • 5+ years platform experience of managing programs on Salesforce platforms and leading teams.
  • Minimum certification of Developer 1.
  • Experience with Apex Code, Visual Force, Force and J2EE
  • Solid understanding of and detailed experience with Salesforce architecture.
  • Demonstrated ability to translate business needs into custom business solutions on the Salesforce platform.
  • Has the ability to develop specifications, diagrams, and flowcharts for programmers (Salesforce Admins) to follow.
  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
  • Outstanding verbal and written communications skills with the ability to listen, articulate positions, and influence outcomes beyond direct areas of ownership and effectively communicate with both business and technical teams.
  • Ability to collect metrics, analyze data and compile Salesforce reports.
  • Strong attention to detail and excellent problem-solving skills.

Preferred Qualifications

  • Experience with CPQ+.
  • Integration experience with Integration tools such as Boomi, Talend, Breadwinner and Zapier.
  • Business Analyst Experience.
  • Experience with integration tools such as Boomi, Breadwinner, Talend and Zapier.
  • Experience with NetSuite, Jira and Adaptive Integrations a plus.
  • Sales Operations and Managed Services experience a plus.

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Experience Level

Mid Level

Illuminate Education

Illuminate Education is a market-leading Software as a Service (SaaS) student assessment and reporting platform used by K-12 administrators and educators to measure, analyze, and subsequently improve classroom and school-wide learning.
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