Salesforce Administrator

Illuminate Education - Irvine, California - Full time

Position Overview

The Salesforce Administrator will collaborate with their team members to support Illuminate users and proactively evolve the infrastructure and processes related to Salesforce and integrated platforms. Responsibilities include: user training, internal support cases, data management, reporting, testing, documentation, configuration, and growing your skill-set.In addition, the Salesforce Administrator will work closely with the team to complete project tasks while both receiving and sharing technical guidance with peers. The individual should be self-motivated and take initiative to advance their knowledge independently when possible. As experience and skill-set grow, the Salesforce Administrator will be asked to handle increasingly complex tasks to support the evolution of Illuminate’s internal platform and process. 

Key Responsibilities

  • User Support
    • Reporting Assistance
    • User Access Issues
    • Existing Process Questions
  • User Training
    • New-Hire Training
    • Maintain Training Plans
  • Data Management
    • Data Loads
    • Data Integrity Audits
    • Record Merges / Deletes
  • Documentation
    • Metadata Documentation
    • Process Documentation
    • Maintain Training Collateral
  • Configuration
    • Contribute to design discussions
    • Complete project/maintenance tasks
    • QA / UAT

Desired Skills & Qualifications

  • Certified Salesforce Administrator (verification via certification.salesforce.com/verification).
  • 2+ year experience as a Salesforce Administrator.
  • 2+ year experience in user training.
  • Experience with Report Builder, Process Builder, Validation Rules, Documentation, and Data Loader.
  • Must be self-sufficient in basic troubleshooting (Testing, Online Research, etc).
  • They should provide a link to their Salesforce Trailhead profile.
  • Experience in the following a plus (not required): Visual Flow, Salesforce CPQ, Gainsight, ETL tools, middle-ware solutions, technical documentation, project management, data migration, advanced Excel.

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Role

Operations

Experience Level

Mid Level

Illuminate Education

Illuminate Education is the leading provider of integrated K-12 SaaS-based software and content solutions. We are dedicated to bringing teachable moments to light by providing educators with the most powerful visualization of the whole student from one simple view.

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