Sales Support Analyst

Curriculum Associates - Remote - Full time

Sales Support Analyst

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

Curriculum Associates is a rapidly growing educational technology and publishing company committed to making classrooms better places for teachers and students. Located outside Boston, we are an innovative, collaborative, and mission-driven company that has been consistently recognized as a Boston Globe Top Workplace and a Boston Business Journal Best Place to Work.

We are looking for talented individuals to join our growing Sales Operations Team. While you will have regular interaction with the Sales Representatives in your assigned region, this is not a customer-facing role, and you are not responsible for generating leads, closing sales, etc.

We are looking for candidates to potentially support sales in one the following geographic regions: Texas, Midwest, Southwest, California, Upper-Midwest, and Northeast. It is not necessary to live in one of these regions, however candidates should be willing to work hours aligned with the time-zone they support.

The impact you’ll have:

  • You'll take the lead of sales support in your region
  • You'll provide Sales Representatives with price quotes for Curriculum Associates products and services
  • You'll guide Sales Representatives through the operations side of the sales process, from opportunity to purchase order
  • You'll support the maintenance of opportunities in Salesforce
  • You'll answer Sales Representatives’ questions regarding: our pricing, policies, product configurations, quoting and order fulfillment process, and Salesforce
  • You'll provide our Bids & RFPs team with pricing for RFPs in your region
  • You'll engage in further developing internal tools and processes by providing your ideas and feedback regarding their performance, efficacy, and efficiency
  • You'll assist our customer service team by providing information needed for the entry of complex orders
  • You'll process sample orders for educators and sales representatives

Who we’re looking for:

  • College degree or equivalent experience
  • 0–2 years of work experience
  • An organized, detail-oriented individual with excellent time management skills
  • Analytic, critical thinker who enjoys solving problems
  • A clear and concise communicator both verbally and in writing – especially via email
  • Ability to balance working both independently and cooperatively with a wide range of people
  • Someone with a growth mindset who is curious, ambitious, and loves to learn
  • A person who thrives in a fast-paced environment, and adapts well to change
  • Tech savviness with Excel familiarity, and a drive to further develop Excel skills
  • Experience with Salesforce is a plus, but not required

Why you’ll want to join our team:

  • A supportive, collaborative, welcoming, and fun working environment
  • Opportunities for growth and learning in a rapidly expanding team
  • See your voice and efforts effect positive change for educators and our company
  • Gain insight into operations across the company
  • Build your knowledge of the sales cycle and order fulfillment process

What current Sales Operations team members are saying:

  • “The Sales Operations Team is an extension of the sales team working in the field every day. They work collaboratively with Sales Consultants to find solutions and solve problems to meet the needs of educators. Without the Sales Operations Team doing what they do, the sales team could not do their job effectively, and in the end the educators couldn’t get what they need to meet the needs of the students they serve every day.” – Jeff Ohmer, Regional Sales Manager
  • “My experience at CA has been incredible! My teammates and managers have empowered me, supported me to grow at my own pace, and helped me understand the "why" behind what I do. People who work here believe in the company's mission and it permeates every interaction. Additionally, this position offers great exposure to sales operations - we work with various teams and assist in a variety of back office sales functions. This role and company have pushed me to grow a lot personally and professionally in the short time I have been here!” – Mark Nichting, Sales Support Analyst

Location: This position is remote. All members of the Sales Support team work remotely.

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Role

Operations

Experience Level

Mid Level

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