Sales Associate

Turnitin - Oakland, CA - Full time

Turnitin is revolutionizing the experience of writing to learn. Turnitin’s formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing. Turnitin provides instructors with the tools to engage students in the writing process, provide personalized feedback, and assess student progress over time. Turnitin's applications are used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Seoul, South Korea and Melbourne, Australia.

Turnitin is seeking a Sales Associate to join our K-12 Sales Team.

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.



Our Sales Associate roles are the perfect opportunity for you to grow your career with an organization that has tremendous brand recognition and is experiencing global growth, all while knowing that your work makes a difference to students and teachers each day. The Sales Associate plays a key role in achieving Turnitin’s aggressive customer retention and acquisition goals. A strong performer in this role becomes a valued advisor and expert consultant to K12 school clients. The Sales Associate assures high retention of these customers by consistently providing a superior brand of service.

Position Responsibilities:

-Create a stellar experience with Turnitin by proactively working with existing accounts to improve adoption and usage of Turnitin products.

-Communicate and collaborate effectively across all internal teams and across multiple territories.

-Proactively assess, clarify, and validate customer requirements and satisfaction by engaging key customer contacts in scheduled health checks

-Conduct needs assessment and license usage analysis for renewals in order to promote products and services which improve and expand the customer experience

-Inform accounts about features and benefits of products and services on a regular and proactive basis using a consultative sales process.

-Document account needs and feedback, and share with sales leadership.

-Ensure that accurate monthly, quarterly and annual forecasts are provided to manager

-Demonstrate proper use and knowledge of Turnitin specific systems (Salesforce, TRUE reports, Zoom, etc.)

-Demonstrate initiative to improve understanding of educational trends and legislation across multiple territories.

Required Experience:

-BA/BS degree preferred

-Teaching or district experience a plus

-Strong written, interpersonal and communication skills (particularly via phone and email)

-Proven ability to work effectively with a team

-Ability to work in a high volume environment while responding to customer requests and issues in a timely manner

-Familiarity with use of Apple computers and business applications (e.g. Gmail, Google calendar, Google docs, MSWord, Excel, PowerPoint,

Compensation: Competitive compensation package, generous time off policy, a comprehensive healthcare benefits package, matching 401(k), gym benefits, charitable contribution matching and more!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status.

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Experience Level

3 to 5 years


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