Regional Membership Manager - Western Territory

The NROC Project - Monterey, California or Remote - Full time

** IMPORTANT:  SUBMIT A COVER LETTER OR SHORT INTRO VIDEO ALONG WITH YOUR RESUME WHEN APPLYING FOR THIS POSITION. **

Position/Comp: Full-time exempt employee, working from a remote home office. Compensation includes an $85K annual base, with the opportunity to achieve up to $175K through an incentive comp plan.

Direct Report: President

Summary: The NROC Project (http://nroc.org) is a nonprofit, mission-driven organization focused on the development and distribution of personalized learning solutions – primarily addressing math and English readiness. Our award-winning content, coupled with the EdReady system (personalized learning platform) offers an engaging and effective online learning experience; supporting students during periods of transition (i.e., middle to high school, high school to college, adult ed to college or career). Though our core programs were originally grant-funded projects (Hewlett, Gates, and other foundations), NROC is a self-sustaining organization, supported in large part by institutional (academic) members with a shared commitment to providing equitable access to effective educational opportunities in an era of rapid economic, social, and personal change.

The NROC Regional Membership Manager (RMM) will be responsible for sustaining and growing revenue through memberships and custom engagements within a specified US geography – target area California, Pacific Northwest, and other western states as specified.

Responsibilities include:

REVENUE MANAGEMENT AND GROWTH

● Develop and implement regional and state-specific strategies to secure both renewal and new membership/licensing revenue. Also, work to uncover and qualify opportunities for larger custom engagements (state or system level). Included but not limited to:

          1. Generate new leads through targeted email campaigns, leveraging social media outlets, attending conferences (online and/or in-person), and focused strategies for key accounts.

          2. Work with marketing on updating/creating regionally specific and relevant collateral and messaging.

          3. Stay up to date on state and local policies and trends.

● Achieve territory revenue goals as set by the organization.

● Maintain detailed information about new and renewing business, and associated contacts, within the NROC instance of the Salesforce CRM.

● Work with NROC leadership and teammates to avoid conflict with channel partners and other sales efforts.

● Responsible for renewing, and where appropriate upgrading, accounts within the defined territory. Communicate with the implementation team often to ensure customer needs and expectations are being met. Create re-engagement plans as needed.

MEMBER RELATIONSHIP MANAGEMENT

● Act as the main point of contact with “owned” accounts. Refer to internal resources as needed (technical and implementation support, operations, editorial, etc.).

● Assist in planning and execution of NROC-sponsored events (annual NROC Member Meeting, regional events or focus groups, etc.) and national conferences.

● Support Member Service’s efforts to maximize NROC usage within member organizations.

● Cooperate with the editorial team in the search for new content and in recruiting participants in content development and resource pilot efforts as needed.

SUCCESSFUL CANDIDATE WILL:

● Have 8+ years of sales experience within the educational technology, online learning and/or digital content space.

● Have experience and a successful track record selling into the California and/or Pacific Northwest educational marketplace.

● Be comfortable selling into a variety of market segments – NROC serves higher education, secondary, as well as adult education.

● Be fluent in solution selling and/or enterprise-level (complex) sales.

● Be proficient in Google and Microsoft Office applications (Gmail, Google Drive, Google Docs/Slides, as well as Microsoft Word, PowerPoint, and Excel). Proficiency with video conferencing systems is a must (Zoom, GoToMeeting, or similar).

● Have experience with CRM systems – previous use of SalesForce beneficial but not required.

● Be able to travel [subject to public health directives] to national and regional conferences, select meetings with prospective members, and to other meetings as required. Because this position requires travel, full COVID-19 vaccination is required. Reasonable accommodations including exceptions for medical and religious reasons will be considered.

● Be a team player and creative thinker; willing to follow organizational processes, but also have the ability to help define new solutions and processes that will benefit the organization.

NROC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Employment with The NROC Project is for no set term; either you or NROC may terminate this relationship at-will, meaning either you or the company may terminate the employment relationship at any time, with or without notice, and with or without cause, for any reason.

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Role

Sales

Experience Level

Senior Level

The NROC Project

The NROC Project (http://nroc.org) is a nonprofit, mission-driven organization focused on innovative solutions for addressing math and English readiness. Our award-winning content, coupled with the EdReady personalized learning platform, offers an engaging and effective online learning experience.
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