QA Manager

TalkingPoints - Remote - Full time

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. COVID-19 remote learning environment has made our mission ever more urgent and important. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the U.S. TalkingPoints works with key school district partners such as Oakland Unified, Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

We're at a critical inflection point in the organization's growth, our user base has grown 5-10x in the past year while our team grew 2x and will double again over the next year. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

Be a core member of TalkingPoints product and engineering team, focusing on quality of web, mobile and data products and initiatives:

  • Participate in reviewing the user and product requirements to ensure testability of the product
  • Define, create and implement QA processes to ensure/enhance the quality of our software products
  • Track and report testing activities, including testing results, test case coverage, required resources, defects discovered and their status.
  • Assist with ideas for automating testing procedures
  • Estimate, prioritize, plan and coordinate testing activities
  • Perform various types of testing not limited to: system testing, API Testing, security testing, retesting, regression, and integration testing
  • Reporting, creating bug tickets, and documenting technical issues when an anomaly is found in the product
  • Monitor the deployed application in production and advise production team for any pressing inquiries/issues

Who you are

The ideal candidate will have most or all of the following:

  • 5+ years experience of quality assurance and management.
  • Demonstrated results as a QA Manager, managing, experimenting and optimizing qa processes
  • Excellent communication skills.
  • Willingness to assist other departments to develop solutions and metrics.
  • Eye for details.
  • Overall fit with our org culture - we look for team members who are:
    • User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
    • All-in together: we go above and beyond the job description, working together as a team.
    • Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
    • Always learning: we are always learning, with a growth mindset, to reach our our full potential.
    • Boldly courageous: we take risks in order to achieve big things.
    • Resourceful: We are creative, solution-oriented, and scrappy.

What we offer

  • An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
  • Competitive salary, full coverage medical insurance, and unlimited vacation
  • Casual and flexible work environment central San Francisco location (pre-COVID19) with easy access to public transportation
  • Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

How to apply

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile

Apply for this job

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Role

Operations

Experience Level

Mid Level

TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools.
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