Project Manager, Lexia Customer Health, Journey and Experience Team

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

We are looking for an experienced Project Manager who is passionate about joining a team dedicated to making a difference in the life of learners and educators. You will join a dynamic and fast-paced environment and work with cross-functional teams to support, design, build, and launch product resources that deliver the company’s vision and strategy.

The Project Manager will coordinate and oversee all aspects of tracking, scheduling, and managing work for the Customer Health Journey and Experience team. The Project Manager will work with the Success Partnership Product Manager to establish goals, tasks, and deliverables to ensure successful coordination of resources to ensure evolution and enhanced value for success partnerships. They will also collaborate with the Success Strategy Manager, Implementation Manager, and Knowledge Base manager on resources to support all customer segments in their journey to strong implementation of Lexia product and professional learning solutions.

Job Responsibilities:

  • Responsible for the coordination and completion of implementation and help center resources, including collaborative projects with other departments and internal and external resources.
  • Oversees all aspects of traditional waterfall project scheduling, including setting deadlines, assigning responsibilities, increasing business efficiencies, and monitoring and summarizing progress of projects.
  • Works with product manager on agile project development to manage and drive implementation projects from inception to completion.
  • Participates in and leads weekly status meetings and daily scrum as needed to track progress as well as to identify issues and solve potential problems.
  • Resolves project issues, mitigates risks, and manages scope change requests. Ensures completion of project deliverables in a timely manner.
  • Manages communication with outside vendors related to contract terms, scope of work, invoices and payments.
  • Monitors delivery of projects and escalates issues when necessary.
  • Prepares reports for upper management regarding status of projects.
  • Familiar with a variety of the field’s concepts, practices, and procedures.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks and leads and directs the work of others.
  • A wide degree of creativity and latitude is expected.

Job Qualifications:

  • Minimum of 2+ years professional/project management experience involving scheduling with traditional and/or agile methodologies
  • Advanced project management skills; strong mediation and negotiation skills
  • Excellent leadership, analysis, facilitation, and relationship skills
  • Exceptional organizational skills and excellent verbal and written communication skills
  • Bachelor’s Degree

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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