Training and Support Specialist

Hawkes Learning - Mount Pleasant, SC - Full time

Hawkes Learning - Mount Pleasant, SC - Full time

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We are seeking a warm and friendly team member who will make it their mission to build lasting relationships with our customers through nationwide travel and phone outreach to train and support individuals and departments.

Job Responsibilities:

Maintain regular contact with all customers through office visits and daily phone communication

Host online webinars to educate users on best practices, guided course set ups, and new tools and features

Create and conduct customized in-person training presentations

Identify areas of concern with accounts and proactively build a strategy to improve their experience

Collaborate with team to share innovative ideas and solutions

Prioritize and balance competing priorities while upholding the highest level of customer service

Meet expectations and goals as outlined in position guidelines and development plans

Attend occasional trade shows

    Job Skills and Qualifications:

    Achieved a minimum of a Bachelor’s degree

    Highly motivated

    Relentless desire to learn

    Strong interpersonal skills

    Enjoys problems solving

    Has a passion for education

    Excited about nationwide travel 35-45% of the year

    Strong math skills a plus due to our industry

    Experience in teaching, sales, training, or customer service is a plus

    Working knowledge of Microsoft applications including Outlook, Excel, Word, and PowerPoint

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      Apply for this job


      Customer Implementation / Customer Success

      Experience Level

      Entry Level

      Hawkes Learning

      Hawkes Learning specializes in educational technology & publishing. We build powerful tools that help students succeed in mathematics, statistics, and English.

      Our Company offers a casual work environment that encourages collaboration and teamwork, within and across departments. Our team is comprised of extremely talented and highly motivated members, who make working at Hawkes a very rewarding experience.

      Company events, including food trucks, birthday and ‘Hawkes’iversary celebrations, volunteer opportunities and team milestone festivities keep our office environment lively and exciting. We invite you to take a closer look and see if joining the Hawkes family is the right fit for you.

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