Training and Support Specialist

Hawkes Learning - Mount Pleasant, SC - Full time

×

Meet Awesome Companies at our Job Fairs!

Select a region near you for more information:
Looking to hire in one or more of these cities? Email tory@edsurge.com to learn more.

Apply for this job

We are seeking a warm and friendly team member who will make it their mission to build lasting relationships with our customers through nationwide travel and phone outreach to train and support individuals and departments.

Job Responsibilities:

Maintain regular contact with all customers through office visits and daily phone communication

Host online webinars to educate users on best practices, guided course set ups, and new tools and features

Create and conduct customized in-person training presentations

Identify areas of concern with accounts and proactively build a strategy to improve their experience

Collaborate with team to share innovative ideas and solutions

Prioritize and balance competing priorities while upholding the highest level of customer service

Meet expectations and goals as outlined in position guidelines and development plans

Attend occasional trade shows

    Job Skills and Qualifications:

    Achieved a minimum of a Bachelor’s degree

    Highly motivated

    Relentless desire to learn

    Strong interpersonal skills

    Enjoys problems solving

    Has a passion for education

    Excited about nationwide travel 35-45% of the year

    Strong math skills a plus due to our industry

    Experience in teaching, sales, training, or customer service is a plus

    Working knowledge of Microsoft applications including Outlook, Excel, Word, and PowerPoint

      Apply for this job

      Apply for this job

      Role

      Customer Implementation / Customer Success

      Experience Level

      Entry Level

      Hawkes Learning

      Hawkes Learning specializes in educational technology & publishing. We build powerful tools that help students succeed in mathematics, statistics, and English.

      Our Company offers a casual work environment that encourages collaboration and teamwork, within and across departments. Our team is comprised of extremely talented and highly motivated members, who make working at Hawkes a very rewarding experience.

      Company events, including food trucks, birthday and ‘Hawkes’iversary celebrations, volunteer opportunities and team milestone festivities keep our office environment lively and exciting. We invite you to take a closer look and see if joining the Hawkes family is the right fit for you.

      Apply for this job

      Share this job

      Find your

      Dream job in edtech

      EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

      Get Matched

      Employers
      STAY UP TO DATE ON EDTECH
      News, research, and opportunities - sent weekly.
      STAY UP TO DATE ON EDTECH
      News, research, and opportunities - sent weekly.