Program Manager, Engineering - remote

Illuminate Education - Remote - Full time

Position Overview

We are looking for a Program Manager to join our team to lead our most important programs within Illuminate’s Engineering organization. In this role, you will help plan, execute, track and manage software development activities that enable Illuminate teams to provide world-class solutions to our clients. The right candidate will have managed multi-team and cross-organizational projects in a multi-product portfolio-based SaaS environment, along with extensive change management experience. Furthermore, this role will provide critical support to the head of our Engineering organization, serving as a “Chief of Staff” to ensure programs that are high priority to Engineering Leadership are being followed up, followed through, and completed.

Key Responsibilities

  • Partner with Engineering Leadership to Program Manage strategic business initiatives from development through to successful execution under the guidance of engineering and executive leadership. Examples include responsibilities for our Product Playbook, Escalation processes, SLA’s, Engineering Roadmap development, and vendor management, among other organizational initiatives.
  • Assist and communicate with engineering executives in decision-making, program management, initiative implementation and tracking key projects vs planned execution.
  • Develop and manage dashboards and analytics to monitor team performance indicators in support of organizational delivery goals.
  • Ensure communication and alignment across different teams, particularly Product, Operations, and client-facing teams.
  • Be a change agent and ensure best practices and improvements through the Product Playbook.
  • Develop and manage both internal and external Engineering communications in a way that demonstrates a deep understanding of message content and impact on the intended audience.
  • Manage and oversee the technology budget in collaboration with Finance.
  • Support and facilitate the planning process from an operational and staffing perspective.

Examples of regular activities

  • Serve as Engineering lead on strategic and organizational initiatives.
  • Have formed ideas and recommendations for managing the full portfolio of projects.
  • Make recommendations on improvements for cross business unit communication.
  • Refresh our dashboards and metrics as needed.
  • Support delivery planning and budgeting along with cross functional and business unit teams.
  • Facilitating the process of defining release milestones and deliverable structure and content in partnership with Product Management and Engineering leadership.
  • Facilitate executive roadmap reviews.

Minimum Requirements

  • At least 5 years experience program or project managing in a SaaS environment.
  • Bachelor's degree with 7+ years of experience in a product / engineering, operations, or technical program management role.
  • Experience working with and/or leading technical strategy & direction.
  • Exceptionally organized and experienced in communicating across multiple teams, geographies, and business units.
  • Experience developing work plans and leading strategic initiatives. PMI preferred but not required.
  • Managing day to day interactions with executives and key stakeholders.
  • Strong desire to keep learning new things.
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) and executive presence.
  • Strong problem solving and troubleshooting with the ability to exercise mature judgment.
  • Experience building metric-driven dashboards in Google Data Studio, Jira, and engineering KPI systems.
  • Required experience working in a mature SaaS company delivering across a portfolio of products.

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Project Management

Experience Level

Mid Level

Illuminate Education

Illuminate Education partners with K-12 educators to equip them with data to serve the whole child and reach new levels of student performance. Our solution brings together holistic data and collaborative tools and puts them in the hands of educators.
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