Program Manager, Character Education

Santa Clara University - Santa Clara, California - Full time

Program Manager, Character Education

Santa Clara University

Department: Markkula Ctr for Applied Ethic

Part Year: No

FLSA Status: Non-Exempt

Standard Hours (hours per week): 40

Position Purpose:

The Character Education program at the Markkula Center for Applied Ethics serves a broad range of educators in traditional and alternative public schools, faith-based schools, supplemental programs in parishes, and after-school programs. We aim to build a future where vibrant social and emotional experiences and ethical thinking will be seamlessly integrated into the regular school day and youth enrichment programs.

The Program Manager in Character Education is responsible for day-to-day management of the character education programs, including registration of new subscribers, technical assistance to existing subscribers, as well as the maintenance of character education resources.

Essential Duties and Responsibilities:

1) Management (60%)

i) Manage the character education curriculum development for integration into English language arts.

ii) Manage relationships with Character Education clients and prospective subscribers.

iii) Manage the workflow of the Character Education Program.

iv) Develop a marketing and communications plan for informing current and prospective subscribers about our resources and services.

v) Organize curriculum and lesson plans information for principals, teachers, and parents.

vi) Manage the registration process of program subscribers.

vii) Create and manage work agreements with contractors.

viii) Monitor the success of communications with current and prospective subscribers and propose improvements to the communications process.

ix) Be a leader in customer management.

x) Help ensure flawless collaboration with schools, districts, and after-school programs.

xi) Plan and manage events.

xii) Plan, manage, and monitor the development of MOOCs and other online resources.

xiii) Contribute to the development of strategic goals for the Character Education Program and to the ongoing innovation and growth of the Ethics Center’s efforts.

2) Editing and Writing (30%)

i) Support decision-making around curriculum development.

ii) Edit lesson plans for English language arts and social studies instruction.

iii) Edit articles about topics in character education.

iv) Write marketing materials, such as blog posts.

v) Write reading comprehension assessments for elementary and secondary schools based on lesson plans.

3) Presenting (10%)

i) Create PowerPoint presentation slides for presentations.

ii) Present in webinars and workshops in professional meetings.

4) Other duties as assigned

General Guidelines

1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with customers and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

Researches and develops resources that create timely and efficient workflow.

5. Prepares progress reports; informs supervisor of project status; and deviation from goals.

6. Ensures completeness, accuracy and timeliness of all operational functions.

Provides Work Direction:

Manages student workers


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Considerable time is spent at a desk using a computer terminal.
  • May be required to travel to other buildings on the campus.
  • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
  • May be required to occasionally travel to outside customers, vendors or suppliers.
  • Work Environment:

    The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. (Examples)

  • Typical office environment.
  • Mostly indoor office environment without windows.
  • Knowledge:
  • Familiarity with education, developmental psychology or a related field.
  • Familiarity with curriculum resources for literacy, social studies, and social and emotional learning.
  • Familiarity with the education sector and its issues.
  • Skills/Abilities:
  • Proven ability to work collaboratively with multiple people in a fast-paced environment.
  • Excellent writing, editing, and formatting skills.
  • Excellent Microsoft Office skills.
  • Video editing using a software such as Camtasia desirable.
  • Education and/or Experience:


    Bachelor’s degree required Years of Experience

    Minimum 3-5 years of related experience

    Salary Information: Hiring Range: Annual Salary - starting salary commensurate with experience. See the Santa Clara University website for additional information about tuition benefits for employees, spouse/registered domestic partner and dependent children.

    To apply, please visit:

    Apply for this job

    Apply for this job


    Higher Ed Admin Operations

    Experience Level

    Mid Level

    Share this job

    Find your

    Dream job in edtech

    EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

    Get Matched

    News, research, and opportunities - sent weekly.
    News, research, and opportunities - sent weekly.