Professional Development Operations Specialist

Curriculum Associates - Remote - Full time

Professional Development Operations Specialist 

At Curriculum Associates, we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person! 

Curriculum Associates is seeking a motivated and exceptionally organized Specialist for our growing Professional Development Operations Team. This position is full-time and reports to a Professional Development Operations Manager. The Specialist is responsible for leading operations within a regional team’s territory. This is a great opportunity to join an expanding team and to collaborate with a variety of internal teams (Account Management, Professional Development, and Sales) while serving educators in school districts across the country. Strong candidates will demonstrate an ability to think critically and strategically, analyze data, model exceptional customer service, build strong relationships, and communicate exceptionally well with educators and colleagues throughout the organization. 

The impact you’ll have:

  • Lead the operations within one PD Field Leader’s territory or sub-region and enable the delivery of more than 1,500+ sessions of professional development per year.
  • Manage a portfolio of school and district accounts, including planning high-priority professional development (PD) days and supporting the overall implementation.
  • Lead strategic communications with educators (including school and district personnel), Professional Development Specialists and Managers, Account Managers, Sales Consultants, and senior leaders throughout the organization to build relationships, consult on PD implementation plans, and schedule PD sessions.
  • Lead a tutoring program for one district in your portfolio (including overall design and processes, communications with educators, parents, and students, reporting, marketing, and management of tutors and moderators).
  • Create and modify systems and business processes to meet ever-changing demands from educators and lateral partners and continuously drive towards increased efficiency and effectiveness.
  • Drive key profitability initiatives, including utilization management, and regularly report out on regional operations via reporting and check-in meetings.
  • Analyze data consistently to inform progress to goals, anticipate opportunities and challenges in the distance, and propose solutions as relevant. Provide on-demand data analysis to lateral partners as needed.
  • Provide PD Operations stakeholder insight related to enhancement projects for Salesforce, Domo, and other operations systems, and roll out system changes and training to impacted team members.

What we’re looking for:

  • Bachelor’s degree required and minimum of three years of experience in an education- or operations-related field.
  • Strong written, verbal, and interpersonal communication skills.
  • Strong Excel skills and ability to analyze data to inform next steps.
  • CRM/Salesforce/Domo experience strongly preferred.
  • Ability to calmly problem-solve, display high professionalism in times of stress, ask for help when needed, and maintain a sense of humor.
  • Ability to manage multiple projects at the same time, and must be highly organized with attention to detail.
  • A desire to provide exceptional customer service and highly personalized support.
  • Ability to easily build relationships and appreciate/advocate for diverse perspectives.
  • A desire to learn and grow, both personally and professionally.
  • A passion for education, coupled with a deep respect for teaching and instructional leadership as a profession and a belief in the potential for excellence in all educators and students.

Location: Remote

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Role

Operations

Experience Level

Mid Level

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