Product Manager - Guest Discovery (San Mateo, CA)

IXL Learning - San Mateo, California - Full time

IXL Learning, a leading edtech company with products used by 12 million students worldwide, seeks a Guest Discovery product manager. In this role, you will be responsible for the guest experience on IXL.com. You will work hand-in-hand with Marketing to craft and showcase IXL’s offerings and capabilities to users, whether those users are parents, teachers, or administrators of large school districts.

You will be the primary problem solver and point of contact. You achieve results by collaborating across the organization. You will work closely with engineers on detailed requirements, and you will discuss large themes and identify problem areas with the VP of Product.

WHAT YOU'LL BE DOING

On a given day you might --

  • Kick off a project with the Design lead
  • Attend stand-up with your engineering team, and separately chat with one of the engineers about a project blocker
  • Meet with the Director of Marketing to share news about upcoming releases and discuss the communications strategy
  • Meet with the Customer Support team about optimizing some customer-facing self-service tools
  • Meet with the COO to share your proposed roadmap for the upcoming quarter

WHAT WE'RE LOOKING FOR

  • 3-7 years of product experience, preferably in marketing, communications, EdTech, or related field
  • Demonstrated experience bringing a product or feature from inception to launch
  • Experience working collaboratively with Engineering, Design, and QA
  • Familiarity with JIRA and prior experience in an Agile environment is a bonus
  • Attentiveness to details, but always with the larger context in mind
  • Familiarity with UX principles and a sense for visual design
  • Comfort with the unknown and ability to exercise critical thinking when faced with vague or conflicting information
  • Obsessed with the user journey and user experience - able to place yourself in the shoes of both consumers and enterprise clients
  • Excellent verbal and written communication skills
  • Able to craft and deliver the right message with appropriate detail to various audiences
  • Able to juggle multiple, competing priorities and proactively communicate decisions
  • Enjoy being part of a lean team where no task is too small and change is a constant
  • Learning mindset; excited by challenges; lead with a can-do attitude
  • Self-motivated, takes charge without being reminded or prompted for next steps

ABOUT THE TEAM

IXL’s Welcome Team works heavily with brand communications, marketing, and the general site experience. We tie IXL’s rich feature set together into a cohesive whole, and we help people discover how IXL can help their students and children in any learning environment.

The Welcome Team shapes the first impression that visitors have of IXL, and we thread the product narrative for all subscribed users. You will work alongside 3 fellow Welcome product managers, each with their own dedicated engineering team.

This position is based out of IXL headquarters in San Mateo, California. While we may be temporarily remote due to the Covid pandemic, this position will be co-located in the office with fellow product managers, design, engineering, and QA, among other teams

ABOUT IXL LEARNING

We are an industry leader in educational technology. We were founded in 1998 and have deep roots in Silicon Valley. We are beloved by teachers and parents globally and are used in 100+ countries. Our family of brands include IXL.com, Rosetta Stone, Vocabulary.com, Education.com, and more!

20% of US students currently use IXL

To put this statistic in perspective...

  • 22% of IT professionals use Slack
  • 22% of Americans use Spotify

IXL may not be a household name for those who don’t have school-aged children (similarly, non-IT professionals have likely never heard of Slack), but IXL’s impact on education is sizable. With the recent acquisition of Rosetta Stone and our continued headway into the K-12 market, IXL is experiencing exponential growth.

Our goal is to reach 1 in 2 students, and we are building a team of dedicated, curious, and passionate product managers to help us get there. We have a lean product team who operate in a start-up like environment, but with the global reach of an enterprise company. Join us!

We value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

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Role

Product Management

Experience Level

Mid Level

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