Product Manager-Customer Success Partnerships

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills. With a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, Lexia Learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities

Product Manager, Success Partnerships

The Customer Success department is looking for an experienced Product Manager who is passionate about joining a team dedicated to making a difference in the lives of learners and educators. You will join a dynamic and fast-paced environment and work with cross-functional teams to build, refine, and communicate Success Partnership offerings aligned to Lexia’s product line. This includes partnerships for Core5, PowerUp, Lexia English and LETRS.

Job Responsibilities

  • Define and execute short term and long term roadmap for Success Partnerships aligned to our Customer Success methodology to provide customers with the implementation support needed to find value in our product solutions.
  • Collaborate in creation, revision of success partnership offerings with Customer Success and Sales leadership teams.
  • Collaborate with leaders within Customer Success department including Success Management, Professional learning, Customer Success Operations, Customer Support/Rostering and other departments to inform roadmap development
  • Collaborate and inform other departments within the organization of success partnership offerings including Product Marketing and Research to support in creation of collateral and reporting associated with milestones.
  • Collaborate with marketing teams on how to tell our Success Partnership story and its connection to the overall Lexia brand story in collateral, communication campaigns and our website.
  • Analyze bookings data associated with Success Partnerships and our annual attach rate of services to be sure our offerings are meeting the market demand.
  • Determine the roadmap and development plan for Success Partnerships including milestones, services, resources and professional development needed to properly support customers using Core5, PowerUp, Lexia English and LETRS.
  • Drive innovation and roadmap adjustments in Success Partnerships according to EdTech industry standards.
  • Own the delivery of the product roadmap and ensure that the infrastructure, resources, and internal professional learning are aligned to support customer success managers to deliver value to customers who have purchased success partnerships.
  • Collaborate with Customer Health, Journey and Experience team members to identify what resources are best aligned for use with self-service, low touch, high touch and success partnership customers to ensure that customers find value in what is offered through success partnerships.
  • Document and process questions/concerns/suggestions from customers and the Customer Success team and develop a process to evaluate and prioritize suggestions.
  • Document and prioritize requests for support materials to develop a more consistent and ongoing process to develop tools to meet the needs of customers.
  • Help coordinate the iterative process around design, development, and delivery of success partnerships.
  • Perform market research and analysis and uncover trends and opportunities.

Job Qualifications:

  • Proven work experience (3-5 years) in product management within the educational technology market preferably with a Professional Development product.
  • Ability to understand and help shape the “big picture” while communicating plans to execute on current product strategy.
  • Demonstrated expertise in customer success methodology.
  • Highly skilled and experienced at managing complex aspects of a successful product throughout its lifecycle.
  • Demonstrated experience working with Education experts, Marketing and Sales organizations on research and launch.
  • Excellent relationship building and negotiating skills. Highly developed listening skills.
  • Excellent written and verbal communication skills.
  • Proven ability to develop and communicate product roadmaps and recommendations to executive management
  • Strong problem solving skills and a willingness to roll up one’s sleeves to get the job done.
  • Skilled at working effectively with cross-functional teams in a matrix organization. Ability to work collaboratively with peers and executives across functions.
  • Demonstrated ability to simultaneously manage multiple, critical projects.
  • Passionate about solving customer problems (the big ones and the small ones).
  • Bachelor of Arts or Sciences Degree required, or equivalent experience. A Graduate Degree is preferred.
  • Experience with a SaaS application preferably in or related to K-12 education preferred.
  • K-12 teaching experience preferred.

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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