Product Manager, Career Development

National Restaurant Association - Chicago, IL - Full time

National Restaurant Association - Chicago, IL - Full time


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The National Restaurant Association seeks customer-focused Product Manager with digital education experience, to lead the strategic vision for a new restaurant-focused career development product portfolio.

The learning products offered by the National Restaurant Association (NRA) reach nearly two million students a year. Our ambition is to provide our global audience with innovative, engaging training and education across multiple platforms. We offer a wide range of products in a variety of segments, from textbooks to online resources to mobile applications, and we focus on both compliance-driven and career-development suites.

As the Product Manager, Career Development, you’ll be part of this exciting new product portfolio, designed to provide position-specific and topic-driven training. We’re looking for a market expert with deep understanding of career development and certification needs, eLearning technology capabilities, and education trends, to serve as an internal advocate and leader for the portfolio, while managing the day-to-day business of the products.

Position requires minimum five years of product management, marketing, sales or development, and a highly collaborative, analytical and solutions-oriented leader.


  • Develop, communicate, and execute the strategic plan for products in the career development portfolio, to achieve or exceed goals for market share and revenue growth.
  • Act as organization’s market expert for the assigned portfolio; investigate, analyze, track, and respond to activity that could affect the products’ reception and position in the market, including competitive offerings.
  • Ensure products in the career development portfolio meet customer expectations and delivery requirements, ranging from purchasing options through results tracking and reporting.
  • Anticipate discipline and industry trends through data-driven research, with a focus on meeting expectations for B2C and B2B career education.
  • Manage product lifecycles of multiple products simultaneously, within scope and budget.
  • Use a broad understanding of learning design (with emphasis on digital solutions) to bring customer-driven products and solutions to market.
  • Regularly analyze product and portfolio plans to align revenue forecasting and measurement of progress towards goals.
  • Serve as the visionary and advocate for and owner of the portfolio; communicate product information, including presentations to partners, potential customers, and other groups in support of sales efforts
  • Coordinate with the Sales and Compliance teams to develop a programmatic plan for securing approval of eligible NRA & AHLEI programs from grant-awarding organizations that support workforce development across all hospitality sectors.
  • Provide thought leadership on pricing, business model strategies, and setting business goals.
  • Prepare business cases for investment decisions.
  • Participate in appropriate Development and Marketing activities.
  • Identify and test product ideas within segments, including using focus groups, customer meetings, reviews, and advisory groups as appropriate.


  • Bachelor’s degree required; concentration in Marketing, Business, or Education preferred.
  • 5 years of experience in product management, marketing, sales, or development.
  • Experience in B2B digital education products preferred; consumer-based product experience a plus. Restaurant industry experience a plus.
  • Strong communication skills (verbal and written) and math skills.
  • Self-motivated, customer focused, and capable of building business partnerships.
  • Proven negotiation, presentation and influencing skills.
  • Strong organizational and time-management skills.
  • Deep functional knowledge of financial and business metrics; product life cycles and strategic planning.
  • Deep functional knowledge of digital education technology and how the restaurant industry engages with it.
  • Positive, progressive attitude.
  • Demonstrative abilities in collaborative team and consensus building (including internal and cross-functional groups).
  • Strong interpersonal, conflict management, and diplomacy skills.
  • Advanced problem-solving skills, and ability to prioritize and drive multiple projects in a fluid, politically sensitive business environment.
  • Exercise sound business judgment; accurately identify situations that require upper-management consultation from those that allow for independent decision-making.
  • Maintain good rapport with all departments.
  • Thrive within a fast-paced work environment that changes frequently.
  • Ability to maintain confidentiality of work records.
  • Computer proficiency, with ability to learn other software as required.

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Product Management

Experience Level

Mid Level

National Restaurant Association

The National Restaurant Association is the leading business association for the restaurant industry, working to lead America’s restaurant industry into a new era of prosperity, prominence and participation, enhancing the quality of life for all we serve.

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