Product Analytics Specialist - remote

Illuminate Education - Remote - Full time

Position Overview

The Product Analytics Specialist is an essential and highly visible role at Illuminate Education, supporting the development of Illuminate’s competitive intelligence and informing product development through usage data, Net Promoter Score (NPS) analysis, etc. This role will also work closely with the proposal services team to inform bidding strategy and optimizing the process of responding to RFx opportunities from initial vetting to submission. Reporting to the Director of Product Analytics and part of a large cross-functional team, the ideal candidate will have impeccable organizational and analytical skills as well as a knack for building systems that increase efficiency.

Key Responsibilities

Competitive Intelligence and Product Analysis

  • Develop and maintain a repository edtech industry and competitive intelligence and present to various internal stakeholders
  • Present data on unmet needs, pain points, or workarounds and related findings to the Product Management Team to help facilitate key decisions around product design and roadmapping
  • Own the company’s NPS process and analysis
  • Analyze each of the company’s core products for performance (i.e. usage), building data dashboards and other visualizations for key insights
  • Serve as a functional bridge between the Applied Research Team and the company’s broader product operations teams (i.e. BizOps), ensuring they have the necessary product usage/KPIs to inform decision making and scaling operations

Proposal Operations

  • Serve as a product subject matter expert (SME) for the company’s Proposal Services Team, help analyze RFPs for key feature win/loss trends, presenting key insights to senior management, and where necessary, assist in the execution of priority RFPs
  • Initiate the intake of new RFx opportunities, including importing documents into RFPIO, and initiating the project plan.
  • Complete and ensure the accuracy of all technical forms with the support of Illuminate’s Legal, Finance, Human Resources, and Operations teams.
  • Coordinate the printing, packaging, and shipping of physical bids and oversee digital submissions.
  • Follow up with agencies regarding decisions and submit FOIA requests.

Minimum Requirements

  • Bachelor's degree
  • Proven project management and organization skills
  • Excellent written communication skills
  • Ability to think creatively and critically to analyze and solve problems
  • Ability to learn and utilize new tools and technologies quickly
  • Strong interpersonal and communication skills and a willingness to engage with a variety of cross-functional stakeholders
  • Strong Excel skills
  • Growth mindset and commitment to continuous improvement
  • Ability to work remotely and collaborate with a remote team

Preferred Qualifications

  • Experience with RFPIO
  • Experience with business intelligence and visualization software
  • Prior experience in K-12 education, sales, and or proposal coordination

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Data Analysis

Experience Level

Mid Level

Illuminate Education

Illuminate Education partners with K-12 educators to equip them with data to serve the whole child and reach new levels of student performance.
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