Proctorio Partnership Services Manager (PSM)

Proctorio - Scottsdale, Arizona - Full time

Proctorio Partnership Services Manager (PSM) Job Description:

We are looking for an experienced account executive to join our Sales department. You will act as a liaison between our sales team and our clients. Your primary objectives are to build a relationship with our partners, ensure customer satisfaction, and drive additional revenue from our clients.

As a PSM, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate growth.

Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard.

Responsibilities

  • Manage key accounts
  • Act as the point of contact for clients
  • Organize regular client meetings to discuss their requirements
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers
  • Ensure budget and time requirements are met
  • Stay up-to-date with new features and product launches
  • Establish best practices
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve the customer experience

Requirements

  • Proven work experience as a Sales account executive
  • Hands on experience with customer service
  • An ability to gasp clients needs and to increase customer engagement
  • Solid knowledge of CRM software and Google documents
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • Analytical and time-management skills
  • BS degree in Business Administration, Marketing or relevant field

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Role

Sales

Experience Level

Mid Level

Proctorio

Our mission is to expand opportunities for the development and demonstration of human potential by ensuring integrity in all learning environments and developing new technologies to support innovation in education and beyond.

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