Pilot Success Advocate - Pacific Time Zone

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Job Overview

The Customer Success Team at Lexia collaborates with customers to help them reach their desired outcome while having an outstanding experience. We partner with K-12 Administrators and Educators to implement Lexia programs with fidelity and ensure optimal student outcomes. We help our customers build capacity locally to implement Lexia programs effectively and efficiently, ensuring a powerful return on investment - strong and confident readers!

The Pilot Success Advocate is responsible for supporting pilots of Lexia programs. Reporting to the National Manager of Pilot Success, this person will work closely with K-12 school leaders who are piloting Lexia programs to plan and coordinate the delivery of implementation support and professional learning for educators on how to implement Lexia programs with fidelity. The ideal candidate has 2-3 years of related work experience in direct client service delivery in the edtech industry and preferably has elementary or secondary teaching experience, and background in literacy education. They have excellent organizational and leadership skills acting as a trusted advisor to our pilot customers.

Location: Remote - Candidate must reside in Pacific Time Zone

Job Responsibilities

  • Coordinate, deliver and track implementation and professional learning services for customers piloting Lexia program(s) in an assigned geographic region as they consider the value of our solutions beyond the pilot phase:
    • Develop comprehensive, customized implementation plans in consultation with customers
    • Coordinate remote professional learning facilitated by a Professional Learning Facilitator.
    • Analyze account data to determine implementation status and identify customer needs
    • Proactively communicate implementation gaps to customer
    • Problem solve and offer solutions to address identified implementation gaps
    • Help customers see the value of Lexia programs and services
    • Be our customer’s trusted advisor during the pilot phase
  • Collaborate with the sales team and participate in the sales process as appropriate
  • Understand all facets of Lexia’s portfolio of programs – technical and operational, as well as internal Lexia systems and processes
  • Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings
  • Maintain customer information and track implementation activity using SalesForce.com
  • Coordinate communication and collaboration across multiple internal teams to support the success of the customer

Job Requirements

  • Minimum of a Bachelor's degree
  • 3 or more years of direct client experience in support of customer facing functions (professional learning, customer service, sales) in the edtech industry
  • K-12 teaching or administrative experience with a background in literacy preferred
  • Highly adept with technology, and quick to learn new technologies and apply solutions
  • Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
  • Strong data analysis skills

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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