Partner Success (Teacher PD)

Edthena - Remote - Full time

We are looking for someone to join our team in a role focused on customer success. You must bring deep understanding of the K-12 teacher experience in order to design and support implementation of the Edthena tools within a variety of contexts including schools, districts, and teacher training organizations. Direct experience as a classroom teacher is very helpful, but it's not required if you can demonstrate the right content knowledge through another customer success role in K-12.

In this role, you will own the entire partner experience after the initial sale. This includes onboarding, training, renewals, and technical support. Your primary interactions will be with with decision makers and stakeholders in organizations using Edthena. Our ideal candidate is an experienced, tech-savvy professional with demonstrable skills in these areas.

You will serve as the primary point of contact to our partners and to our users. You should have evidence of self-managing, perform well under deadlines, and be detail-oriented both in task management and end-products. As one of the voices of our users, you will advocate for product improvements based on their evolving needs and feedback.

This role is about relationships, but it's also about the client success resulting in renewal. We use a milestones and data-based approach to understanding clients' success. We will be looking to understand your past experience tracking performance of others and navigating discussions about money.

Founded in 2011, Edthena is the award-winning video coaching platform focused on teacher PD. Covid-19 and distanced teaching has accelerated the need for feedback to teachers. We need someone who can help our partners successfully execute their vision related to Edthena as they continue to navigate the challenges presented within the contexts of their teacher support organizations.

We're a small team that's accomplishing a lot. You'll be working directly with the founders of the company in your day-to-day.

We were already working remotely from different locations before the pandemic started, and we have strong structures in place for team collaboration and connection. Expect opportunities to create shared experiences through virtual and in-person activities.

Responsibilities

  • Manage complete customer lifecycle: onboarding, training, and renewals
  • Cultivate champions and develop relationship networks
  • Refine existing account management processes to increase effectiveness
  • Advocate for product changes based on customer feedback
  • Develop and maintain support resources
  • Provide technical support for users (via Zendesk)
  • Write email blasts to users and stakeholders (via Mailchimp)
  • Occasionally, participate in events / conferences

Requirements

Overarching any of the bullets we might write below, you must be personally motivated by our vision to ensure all teachers can access the support that they need to have the greatest impact with their students. It will be hard to be successful in this role or at this company without that personal commitment to our work.

  • 2+ years K-12 sector experience to "know teaching"
  • Relevant experience related to managing relationships and revenue*
  • Experience designing and leading training for adults
  • Excellent written communication skills
  • Tech-savvy with a variety of tools
  • Project management skills and attention to detail
  • Good organizational and time-management skills

If you're looking at the above, and you're thinking, I can do all that, I am a Salesforce pro, and I also love to make screencasts and gifs to train others, then we definitely want to talk to you!

* = One note for the educators with the strong side-hustle but limited formal experience for this type of role. We see you and still want to talk to you. If you could say something like "I was a full-time instructional coach who developed a customized tracker to manage each teachers' goals and progress and used Edthena to give feedback to those teachers," then, yes, please send us your application. That said, make it really clear to us in your cover letter why we should be paying attention.

Also, we will not interview teachers who are leaving or who have left a classroom mid-year unless there are extenuating circumstances communicated in the cover letter.

Benefits

  • Salary + Commission
  • Flexible Time Off Policy
  • 401k Retirement Plan with Company Matching
  • Work From Home (is this still a benefit during a pandemic?)
  • Health Care Benefits
  • Stock Option Plan
  • Close-knit Team
  • Occasional Treats in the Mail

Some notes for you before you apply:

  • UPLOLAD RESUME AS PDF
  • This role is about relationships, but it is also about revenue growth and clear written communication. Connect all the dots for us in your cover letter about your education sector and customer success experience.
  • Applicants for this role must be based in a USA mainland time zone to service USA-based clients
  • E-Verify and Background Check will be required

Remote work allowed #LI-Remote

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Edthena

Edthena is the video observation and collaboration platform trusted by school, districts, and teacher education programs to streamline feedback to teachers. Teachers upload videos of their learning environments, and colleagues provide timestamped comments.
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