Partner Success Strategist

AdmitHub - Boston, Massachusetts - Full time

The Role

Our Partner Success Strategists are responsible for establishing positive relationships with partners and key personnel within higher education. A Partner Success Strategist is responsible for providing continuous product training and strategic guidance to partners, managing their expectations, and keeping them satisfied. Each Partner Success Strategist seeks to understand the partner’s needs, their industry, how success is defined, and ensures that we are exceeding expectations at all times. Your ability to convey a sense of comfort, confidence, and optimism when connecting with people one-on-one or in groups will be key to your success.

Your Responsibilities

  • Account Management
    • Work closely with partners to develop a success plan that outlines how AdmitHub will be addressing their needs, both immediately and in the future
    • Establish a trusted strategic advisor relationship with key stakeholders and executive sponsors to drive strategic value
    • Track metrics for success and review progress on calls, written reports, and Executive Business Reviews
    • Occasionally travel and meet with partners onsite to discover and understand their needs
    • Coach partners to be product experts and train their staff on best practices so they become increasingly self sufficient
    • Ensure customer retention and contract renewal; uncover opportunities for partnership expansion
    • Maintain high levels of partner engagement and satisfaction with a focus on customer loyalty
    • Help drive customer reference and case studies
  • Develop Resources for Partners
    • In partnership with Partner Success team as a whole, develop new ways to efficiently and effectively support our partners
    • Create partner assets, such as best practices guides, videos, and webinars
    • Stay abreast of research in the field of student success, conversational AI, and behavioral science and work with team and graduate interns to translate these into resources for the team and partners
  • Cross-Team Collaboration
    • Work closely with Implementation team to understand a new partner’s needs and motivations and ensure a smooth transition to Partner Success
    • Share partner insights and challenges with Product and Engineering teams in order to develop solutions to current partner challenges and inform future product development efforts
    • Share success stories with Sales and Marketing teams illustrating successful partners and product value

Qualifications

We are looking for someone passionate about supporting students on the path to college--and through it. The following skills and experience are required:

  • Higher ed and/or edtech experience, ideally in admissions or enrollment
  • Experience in project management and playing a partner-facing role
  • Excellent interpersonal skills and experience building strong internal and external relationship
  • Effective written and spoken communication skills
  • Excitement for innovative technology is key
  • Self-starter with a strong sense of ownership
  • A demonstrated ability to manage various priorities / projects
  • "No task is too small" attitude, with a passion for service excellence, and an eagerness to learn
  • A desire to work in a dynamic, fast-paced startup environment
  • Comfort talking with internal developers to ensure partner needs are fulfilled effectively

The following would also pique our interest:

  • Experience in a college or university social media department
  • Skillful writing, particularly focused on a young-adult digital audience
  • Experience using Design Thinking principles
  • Experience in Customer Success in a SaaS business

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

AdmitHub

AdmitHub brings the power of artificial intelligence and machine learning to higher education through a chatbot-driven text-messaging platform that helps students to and through college.

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