Partner Success Manager

TalkingPoints - Remote - Full time

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. COVID-19 remote learning environment has made our mission ever more urgent and important. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the U.S. TalkingPoints works with key school district partners such as Oakland Unified, Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

We're at a critical inflection point in the organization's growth, our user base has grown exponentially in the past year while our team doubled and will double again over the next year. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. 

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

As a Partner Success Manager, you will work closely with our partnerships team and our technical team to successfully implement, optimize and grow our partnerships with our school district partners and impact! You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

  • Manage school and district-level partner accounts for TalkingPoints, working with school and district administrators, CIOs, CTOs, etc.
  • Oversee end-to-end journey from onboarding, implementation, usage to renewals across the school year
  • Execute playbooks that move partners along the continuum from usage to engagement to impact
  • Support renewal and expansion goals by optimizing and expanding implementations and renewals within and across schools and district partners
  • Monitor partner family engagement trends and collaborate with internal teams to ensure supports enable the attainment of success goals for schools and district partners
  • Partner with the Sales team for expansion and new business opportunities
  • Partner with product team to share customer insights in support of product roadmap

Who you are

  • You have 3+ year experience in an account management role in a technology company working with both school and district stakeholders
  • You have a track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
  • You have experience executing scalable support for school and district partners
  • You have strong written and oral communications skills
  • You have familiarity with business, CRM, customer journey, and analytics tools such as Salesforce and Google Sheets
  • You’re outgoing, organized, creative, and tenacious in making a difference for our school and district partners
  • You want to work at a mission-oriented startup with a talented team

Nice to haves

  • Experience with US-based K-12 education systems (e.g., district or school administrator experience)
  • Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)
  • You are bilingual, preferably in Spanish

Overall fit with our org culture - we look for team members who are

  • User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
  • All-in together: we go above and beyond the job description, working together as a team.
  • Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
  • Always learning: we are always learning, with a growth mindset, to reach our full potential.
  • Boldly courageous: we take risks in order to achieve big things.
  • Resourceful: We are creative, solution-oriented, and scrappy.

What we offer

  • An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
  • Competitive salary, full coverage health insurance, benefits, and unlimited time off
  • 401K match
  • Annual professional development benefit
  • Flexibility to work remotely
  • Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

How to apply

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile

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Experience Level

Mid Level


TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools.
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