Partner Success Lead - West Region

AltSchool - San Francisco, CA - Full time

AltSchool - San Francisco, CA - Full time

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We are educators and technologists who believe that we can positively impact the world through education. We believe that by creating a platform for education we can achieve our mission of enabling all children to achieve their potential.

We started by opening lab schools to allow educators to explore the educational practices of the future, and then bringing in a technology team to support educators. Together, we’re building an operating system for teaching and learning that makes whole-child, personalized learning possible for students, teachers, parents, and administrators.

In order to achieve our vision of enabling all children to reach their potential, we’re now partnering with forward-thinking schools to impact more students. Together with these innovative partners, we are working to make the best education the most available.

Headquartered in San Francisco, AltSchool is a public benefit corporation and is a Certified B Corp (B Corps are for-profit companies certified by the nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency.)

We are backed by many key investors including Founders Fund, Andreessen Horowitz, and Mark Zuckerberg and Priscilla Chan’s donor-advised fund at the Silicon Valley Community Foundation, all of who are committed to helping achieve our goal of making the best education the most accessible.

Partner School Team

AltSchool’s goal is to empower teachers with the tools to build learner-centric environments for all students. The Partner School team has the critical role of making our products and services available to independent, charter, and district schools. Our Partner School team identifies, connects with, and supports schools that share our vision, making our personalization tools and services platform available to more educators, students, and parents.

Partner Success Lead

Partner Success Leads ensure partner success and delight. Working closely with school leaders and teacher teams, they oversee the implementation of the AltSchool platform, managing the rollout and ongoing deployment of AltSchool’s tools and services. Partner Success Leads are experts on the AltSchool platform and deliver training and support to teachers using the platform to personalize learning for their students. Working in partnership with teachers and school leaders, they synthesize learnings and feedback from our partners to drive improvements to AltSchool’s products and services. Empathetic problem-solvers with a passion for teaching and learning, they represent AltSchool’s commitment to personalized learning while building the processes to support our platform implementation at scale in districts and schools nationwide. Comfortable liaising with diverse internal and external stakeholders, they are the face of AltSchool on the ground in schools and the voice of our partners within our organization.

Responsibilities

  • Be a good corporate citizen and team member
  • Demonstrate [learned] expertise in AltSchool’s platform products, services and educational model to partner colleagues
  • Respond to diverse educator needs empathetically and support educators in implementing AltSchool’s platform
  • Identify opportunities for improvement in diverse set of schools, and communicate these dynamically to different stakeholders (educators, parents, and school leaders)
  • Work cross-functionally to develop rigorous and responsive implementation plans
  • Work with school leaders to establish and communicate implementation strategy and goals, building understanding, alignment, and ultimately creating change in schools
  • Proactively seek opportunities for improved product implementation, satisfaction, and platform improvement in school
  • Elicit feedback and conduct research to drive learnings about the use of the AltSchool platform in diverse schools, synthesize learnings and communicate recommendations to drive improvements to AltSchool products and services
  • Track, analyze, and communicate product feedback and analytics to help drive strategic solutions
  • Deliver high quality service for partner schools while managing partner school expectations
  • Travel to partner school sites for as much as 25% of their time

Qualifications

  • 3+ years classroom teaching experience with a commitment to progressive learning
  • Demonstrable experience with learning technology (ie. Learning Management Systems) and comfort in the use of technology to support effective instruction
  • Project management experience, with the ability to work cross functionally to achieve key initiatives
  • Strong professional presence and ability to connect with school leadership teams and decision makers at all levels of an organization
  • Excellent written and verbal communication skills including empathic listening and an ability to synthesize information quickly
  • A self-starter mindset with a bias towards action
  • Bachelor's degree

Preferred Qualifications

  • Consistently described as fast learning, organized and independent
  • Proficiency and experience in technology and/or education practice prioritization and design
  • Experience implementing change in a school setting (within a classroom, as a coach, as a school leader, etc.)
  • Experience in public or district school settings
  • Existing relationships at independent, charter, and district schools

Compensation and Benefits

  • Competitive compensation commensurate with experience
  • Health, dental, and vision benefits
  • 401(k)
  • Free lunch and snacks
  • AltSchool tuition assistance

Apply Now

To be considered for this role, you must submit an online application. Please submit a cover letter that explains why you would be a great fit for this role along with your resume.

Special School Employment Requirements

All AltSchool employees must undergo criminal background checks and TB risk assessments as mandated by California state law and permitted by New York state law prior to their start dates at AltSchool. By submitting an application, you acknowledge that your employment with AltSchool would be conditioned on a satisfactory background check and completion of the TB risk assessment.

Work Authorization

Please be aware that while AltSchool is able to facilitate transfers for certain types of work visas, we are generally unable to offer original visa sponsorship. Please apply if you'd like to be considered for the role.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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