Partner Success Associate, Wyzant (Raleigh, NC)

IXL Learning - Multiple Locations - Full time

Wyzant is the web’s largest tutor marketplace. Our 65,000+ tutors help K-12 students, college students, and adults succeed in school and achieve their life goals. As successful as Wyzant already is, there is still great potential to expand our reach and help even more learners. We will do this by making the user experience even more compelling and by offering new services to meet the needs of a greater variety of learners.

To support those efforts, we are looking for an upbeat, customer-focused, and analytical individual to join our Wyzant Success team. As a Partner Success Associate, you will be part of a small team responsible for managing relationships with our Wyzant for Schools customers. Wyzant for Schools is a platform designed to provide tutoring for K-12 students in partnership with schools and districts. This role is critical in providing support for those schools, students, and tutors to facilitate desired outcomes.

This position is a full-time non-sales hourly position (40 hours per week) with a hybrid work schedule in our Raleigh, NC office.

WHAT YOU’LL BE DOING

  • Develop and maintain a high level of product expertise
  • Troubleshoot technical support requests and product usage questions from schools, tutors and students via phone, email and chat to ensure success with our products
  • Anticipate customer needs; go above and beyond to ensure an efficient, seamless experience.
  • Provide timely resolution to customer questions by consulting with product, engineering and IT teams to find solutions and workarounds
  • Share customer feedback internally to drive product development, service improvements and customer satisfaction
  • Support Success Managers on product implementation, launch, retention and expansion efforts

WHAT WE’RE LOOKING FOR

  • BA/BS degree
  • 2+ years experience in a customer-facing position
  • Strong written and oral communication skills
  • Exceptional critical thinking, research and problem solving skills
  • Excellent troubleshooting skills
  • Detail-oriented and exceptionally organized
  • Ability to prioritize tasks and work efficiently
  • Energetic and positive person who works well both independently and in a collaborative group setting
  • Interest in edtech and education!

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 850,000 teachers deliver personalized instruction, and empower over 13 million students to achieve new learning milestones every day.

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Locations

Morrisville, North Carolina
Raleigh, North Carolina

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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