Partner Success Manager

TalkingPoints - Remote - Full time

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. COVID-19 remote learning environment has made our mission ever more urgent and important. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms and schools and districts across the U.S. TalkingPoints works with key school district partners such as Oakland Unified, Wake County and NYC DOE. We have won awards from NYU, MIT, Google.org, Ashoka, Forbes and are backed by Google.org, AT&T, Carnegie Corporation, Schmidt Futures, Stanford University and NewSchools Venture Fund, to name a few. Most recently we were named an evidence-based learning platform to support by MIT’s J-Pal, and our research partners include University of Chicago and MIT.

Diversity: we celebrate it, we support it, and we thrive on it!

The Opportunity

As a Partner Success Manager, you will work closely with our partnerships team and our technical team to successfully implement, optimize and grow our partnerships with our school district partners and impact! You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

  • Manage school and district-level partner accounts for TalkingPoints, building and maintaining strong relationships with school and district administrators, CIOs, CTOs, etc
  • Manage end-to-end journey from onboarding, implementation, usage to renewals across the school year to ensure schools and districts are making the most out of TalkingPoints
  • Support renewal and expansion goals by optimizing and expanding implementations and renewals within and across schools and district partners
  • Monitor partner family engagement trends and collaborate with partners to optimize implementations to reach internal and external success goals for schools and district partners
  • Leverage successful implementations as case studies and models for deploying best practices for our school and district partners
  • Partner with the Partnerships team for expansion and new business opportunities
  • Partner with product team to share customer insights in support of product roadmap

Who you are

  • You have 2+ years in an account management role in a technology company working with mid through senior-level stakeholders
  • You have a track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
  • You have strong written and oral communications skills
  • You have familiarity with business, CRM and analytics tools such as Salesforce and Google Sheets
  • You’re outgoing, organized, creative, and tenacious in making a difference for our school and district partners
  • You want to work at a mission-oriented startup with a talented team
  • You are bilingual, preferably in Spanish

Nice to haves

  • Experience with US-based K-12 education systems (e.g., district or school administrator experience)
  • Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)

What we offer

  • An incredible opportunity to build a mission-driven, rapidly growing startup education tech nonprofit
  • Competitive salary, full coverage health insurance, unlimited vacation
  • 401K match
  • Casual and flexible work environment in central San Francisco location (pre-COVID19) with easy access to public transportation

How to apply

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile

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Role

Operations

Experience Level

Mid Level

TalkingPoints

TalkingPoints (talkingpts.org) is an award-winning education technology non-profit on a mission to make it easy for any parent to be engaged in their children’s education, especially in low-income, diverse communities.
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