Partner Success (Account Manager)

Edthena - San Francisco, CA or Remote - Full time

⯈ The high level ⯇

Edthena is a leader in the online professional development space. We are seeking someone to join our team in a partner success role.

Learn more about Edthena and try a demo at https://www.edthena.com.

Candidates for this role will have both:

  • experience in the K-12 sector and insight into K-12 classrooms, and
  • at least 2 years of work experience in a related role.

We're a small team that's accomplishing a lot. This is not a coin-operated role. You'll have the opportunity to go beyond typical customer success duties.

(Yes, classroom teaching experience can be a "related role" in our view)

⯈ The details ⯇

The heart and soul of this role is a focus on our partners and their successful implementation of Edthena. As such, a candidate will be interested and able to:

  • own relationships from on-boarding to renewal
  • successfully navigate and negotiate revenue discussions with partner stakeholders
  • refine existing process to continually increase effectiveness
  • advocate for product changes based on customer feedback
  • provide technical support to users (e.g. support requests, training materials)
  • contribute to writing about partner experiences (e.g. blog interviews)
  • assist with company operations needs (e.g. logistics, planning)

Strong written communication skills are vital to this role. We will also be looking for someone who demonstrates organizing habits with a record of effectively and consistently tracking tasks to meet goals and timelines, identifying achievements and milestones, and following through with plans.

Experience with any of the following would be considered a plus for this role: Salesforce, Wordpress, Mailchimp, blogging, social media management.

Some benefits of working with us include:

  • health insurance
  • stock option plan
  • flexible personal time policy
  • team-focused culture

Location information:

  • Work remotely from home, or
  • We have an office in downtown San Francisco, close to public transit.

⯈ So why work with Edthena? ⯇

Professional development is rapidly changing for teachers. It's not a question of whether video coaching will be a part of the new professional learning landscape. It's merely a question of which company is going to own the opportunity.

Edthena is the recipient of numerous top honors from organizations such as SIIA CODiE, District Administration, and Tech & Learning. One of our partners was even featured as an exemplar district by the US DOE for their video coaching (see https://bit.ly/2j79gjh). We're the ones who literally wrote the book on video coaching. Search for "Evidence of Practice: Playbook for Video Powered Professional Learning." Hear from teachers about Edthena in their own words on edSurge (https://bit.ly/2q9XDhw)

Part of our secret sauce is our investment in and focus on high-quality interactions with our partners and our users (often teachers). We're a small company, and you're not going to be a cog in the machine. In this role, you'll own a meaningful set of our relationships and, as a result, have a direct impact on the outcome of the company.

⯈ Timeline ⯇

We are looking to fill this role immediately to allow for full ramp-up before the beginning of the next academic year.

IMPORTANT: PLEASE SUBMIT APPLICATION MATERIALS IN PDF FORMAT

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Edthena

Edthena is the leading platform for using teaching videos as part of professional development. Teachers upload classroom videos to share with colleagues, who leave timestamped comments. We help organizations implement best practices for video-based professional learning.

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