Operations Project Manager

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Operations Project Manager

Job Overview:

Lexia Learning's Customer Success Operations team will be adding an Operations Project Manager to assist with our best-in-class Lexia products. The Operations Project Manager will report directly to the Manager of Customer Operations.

Location: Remote, USA

Job Responsibilities:

  • Serve as systems administrator for some of the customer success tech stack, responsible for user management, and maintenance of related processes and configurations.
  • Partner with colleagues in IT to ensure seamless operations of CS tech stack and their integrations with other systems.
  • Research and identify and maintain best-in-class registration solution to support our national Live Online sessions.
  • Provide operational and analytical cross-functional support to the Customer Success Operations team in creating project plans and execution within defined parameters and timelines, and manage, lead and scope changes for projects.
  • Maintain, document and communicate project scope, goals, requirements and deliverables.
  • Collaborate cross departmentally to implement best practices.
  • Enable, drive and manage change management as new tools and systems are launched and operationalized.
  • Complete other duties at the discretion of leadership that may be outside the scope of normal day to day job function responsibilities as required to meet department/company needs.

Job Requirements:

  • Bachelor of Arts or Science degree or equivalent experience required.
  • Minimum of 2 years relevant work experience experience in operations project management supporting a Customer Success department (preferably at a SaaS company).
  • Experience managing software and/or web-based projects throughout the development lifecycle and an aptitude for understanding technical concepts.
  • Demonstrated experience in managing project plans such as gathering requirements, meeting deadlines, documenting processes and proactively raising blockers or risks.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with accuracy and attention to detail.
  • Experience using issue tracking tools to manage and schedule development tasks.
  • Strong organization, planning and time management skills required.
  • Strong written and verbal communication skills required.
  • Candidate must embody flexibility, adaptability, and embrace change and ambiguity.
  • Skilled at building strong relationships.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers
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