Operations Manager

Informed K12 (formerly Chalk Schools) - San Francisco, California - Full time

At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. We transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and a lot more. In short, we are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.

Our founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) was one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12, now part of Y Combinator. Learn more about us at www.informedk12.com.

About the role

We are looking for a highly-motivated people-focused individual with a strong track record in supporting small, early-stage startups across multiple business-critical functions. You are motivated by improving the human potential of our company as we continue to grow our team and excited about the possibility of working across multiple business functions and teams. 

You will play a key central role in coordinating communications and daily execution of projects across business functions, including managing our office, internal technology, employee expenses, onboarding new employees, and coordinating events. In your next opportunity, it is important for you to have the room to explore and build skills across the wide range of expertise that business operations professionals have at their fingertips. 

Your responsibilities will include

  • Ensuring employees have an exceptional experience, whether in the office or remote, by managing everything from our office space to technology and software tools
  • Maintaining relationships with external vendors and contracts, including reviewing contracts and monitoring budgets
  • Playing a key role in managing our recurring company events and meetings by scheduling space and time, coordinating vendors, and kicking off meetings
  • Managing the onboarding and offboarding processes in collaboration with managers
  • Identifying, prioritizing, and filling the gaps for people operations functions across all teams
  • Monitoring employee expenses and needs related to spend for both in-office and remote employees
  • Collaborating with the operations and executive team to define best practices and internal business processes

Who you are

  • A Relationship Builder. People are drawn to you. You earn respect and trust quickly; and have a knack for successfully building new relationships and inspiring employees.
  • Quick on your feet. You prioritize action over thought. You demonstrate initiative in problem-solving, identifying solutions that are efficient, effective, and that will work over time.
  • Communicative. You understand the importance of communication and are skilled with talking to people at all levels of an organization.
  • Organized. You love finding ways to keep yourself and others organized. You have a reputation for not losing track of the details and keeping everything on track.

What you’ll need

  • 1-3 years of experience in office, business, or people operations management
  • Tangible experience working across the team to drive company initiatives and goals
  • Exceptional communication skills, both written and verbal, you are able to seamlessly get multiple stakeholders on the same page
  • A track record of success in keeping organized while managing multiple projects
  • A flexible mindset, with the ability to quickly and efficiently put out fires that may arise in the course of day-to-day office and business operations

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Experience Level

Mid Level

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