Operations Coordinator, Program

Instruction Partners - Remote - Full time

The Operations Coordinator will support our Program Team with all team and service operations, logistics and document editing needs. The team member will support the accurate, timely and quality production of team deliverables and work products by copy editing and formatting internal and external documents and materials. This role will support internal knowledge management structures, materials organization, and data systems for the program team. The Operations Coordinator will plan and execute all logistics related to team meetings and trainings, and support team leadership directly with scheduling and coordinating team meetings, communications, and travel logistics when necessary . This person will play a critical role in supporting the Program team’s coordination and execution on a day-to-day basis. From creating and managing project plans to communicating with Instruction Partners staff, they will ensure all program work runs smoothly and efficiently.

Responsibilities

  • Support Program Team with document and materials production, including:
    • Proofread text and correct spelling, grammar, and punctuation errors
    • Identify text inconsistencies in tone and logic
    • Verify factual correctness of information, such as dates and citations
    • Check text for style, readability, and adherence to branding guidelines
    • Suggest rewording of text and undertake formatting of documents, spreadsheets, presentations, surveys, forms and reports to improve clarity, readability, and visual impact
  • Execute logistics and support for internal team operations
    • Support team communication and coordination
    • Support team knowledge management structures and materials sharing - particularly on drive and our internal Knowledge Hub
    • Make travel arrangements and support expense reconciliation, as applicable
    • Manage the CPOs calendar and support program team planning and scheduling
  • Support Program Team on event logistics, including:
    • Coordinate event logistics, such as
      • Ordering non-print and printed materials for events
      • Coordinating catering for events
      • Securing meeting space and coordinating with host sites
    • Prepare logistical briefings, written and/or verbal, containing site-specific and general training information
    • Provide on-site event coordination and support for complex events
    • Secure travel and lodging for traveling team members and contractors
    • Coordinate with relevant parties to design surveys for participants and support internal learning through curation of meeting survey data
    • Communicate with participating stakeholders
  • Serve as the project coordinator across workstreams and support planning and execution of Program team’s project plans
  • Maintain data dashboard for the Program team
  • Sit on the operations team and work on organization-wide operations projects

Candidate Qualifications and Traits:

  • Strong writing and document editing, formatting and production skills
  • Education experience strongly preferred
  • Some customer service or administrative support of senior management preferred
  • Experience managing complex projects and multiple work streams
  • 2+ years of experience with event planning and logistics
  • Experience managing complex projects and multiple work streams
  • Proficient in Microsoft Office and Google Suite
  • Excellent organization and attention to detail
  • Self-starter with strong reasoning and communication skills and comfort with ambiguity
  • Strong desire to provide high-quality customer service
  • Desire and ability to work in a fast-paced, collaborative environment
  • Able to keep many projects moving forward concurrently

Compensation:

The salary range for this position is $42,000 - $62,000. Compensation is competitive with charter and nonprofit sector positions and is commensurate with experience. Detailed information about the organizational compensation philosophy is available upon application. Instruction Partners offers flexible work hours and location. Competitive benefits and private retirement investment options are available, as well as a generous vacation policy.

Timeline:

Instruction Partners will be engaging in the review and selection process for this role as soon as possible, with a targeted start date in August, 2021.

Our Vision

All students experience an excellent education that prepares them to contribute to their community, achieve economic security, and pursue their dreams.

Our Mission

We work shoulder to shoulder with educators to support great teaching and accelerate student learning. We focus on small systems, both districts and charters, and we work to ensure equitable access to great instruction for students in poverty, students of color, students learning English, and students with disabilities.

Our Core Values

Live Big-Hearted

We care deeply about ourselves, each other, our work, our partners, and the students we serve. We value the differences each other brings to the table because we know diversity of voice, thought, and experience makes us better. We operate joyfully and without ego, collectively focused on the broader good.

Choose Optimism

We believe that, with the right support, every student can succeed. We have the courage to lean into challenges and believe in the possibility of overcoming obstacles while holding a high bar for ourselves, partners, educators, and students. As we advance antiracist actions, our path may not be smooth, but we will walk it anyway because we have faith that the journey will make our team and our education system better.

Champion Antiracism

We think critically about creating and upholding brave spaces for all team members, partners, leaders, and students so they are seen, valued, and heard. We amplify the voices and experiences of Black, Latinx, and Native people. We actively look for and dismantle systems of oppression within and outside of our organization, and we are consciously de-centering whiteness in our organizational culture by embracing diverse expressions of excellence that make our team more inclusive and effective.

Read our commitment to antiracist action.

Be Honest

We are open, authentic, and truthful with ourselves, teammates, and partners. Our trust in each other and our work gives us the courage to lean into difficult conversations, put forth new ideas, and give and receive feedback through the lens of equity of voice and experience. We understand the intense and gripping nature of our work, so we name our needs to ensure we are practicing self-care and love within our beloved community.

Get Practical

We believe support should be thoughtful by meeting people, schools, and systems where they are. We leverage the voices, strengths and stories of families, educators, partners and teammates to find answers, because we know there isn’t a “one size fits all” solution to the challenges of our education system. We always look for ways to work smart, focus on the most relevant impact, and reduce friction to make it easier to take action while grounding our progress in equity.

Keep Learning

We know and love that we don’t yet have all the answers because we are nerds for learning, even when it’s hard or ambiguous. We actively pursue new knowledge, research, and evidence so that we can leverage the latest insights and best practices in our work, then we put that knowledge to work in partnership with our team, our partners, and the students and communities we serve. We respect the learning that springs from our own anti racist journeys, and vow to activate our knowledge in pursuit of equity and excellence.

How We Work

Instruction Partners is a nonprofit organization dedicated to excellent instruction for all students, with a focus on students in poverty, students with disabilities, students learning English, and students of color. We keep one foot in practicality and the other in evidence-based best practices, because we believe that leveraging high-quality, grade-level content and providing just-in-time supports will accelerate learning for all students.

Instruction Partners spends time getting to know the needs of the educators, leaders, and systems it serves, allowing the team to custom-build service plans to support partner goals. Partnerships include on-the-ground support, and partnership team members serve as thought partners to the school systems they serve, a team educators can reach out to and feel supported by.

Instruction Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Instruction Partners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Role

Operations

Experience Level

Mid Level

Instruction Partners

Instruction Partners is a nonprofit organization dedicated to excellent instruction for all students, with a focus on students in poverty, students with disabilities, students learning English, and students of color.
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