Operations Coordinator for Panorama Education in Boston, Massachusetts

Operations Coordinator

Panorama Education - Boston, Massachusetts - Full time

Panorama Education is a fast-growing Boston startup focused on helping K-12 schools improve through the power of data. Our mission is to ensure that every student has great teachers, great schools, and a great education. We currently serve more than 11,500 schools around the world, and we have raised $32mm in funding from Emerson Collective, Spark Capital, Owl Ventures, YCombinator, Mark Zuckerberg, and others.

Panorama’s Front Desk Operations Coordinator role will have two main responsibilities: support the company with day-to-day office management responsibilities, and be the first point of contact for visitors and candidates. As a member of the Talent and Operations team, you will help us streamline recurring tasks and projects as well as recommend and establish new efficiencies for our growing organization’s critical operational processes. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams, and be at the front-line of a mission-driven technology company at an exciting time in its history.

Some of your responsibilities include:

  • Greet guests warmly and connect them with their Panorama host
  • Manage operational processes for onboarding of new hires, including setting up laptops and desks
  • Respond to operation and technology tickets submitted by employees; track data and build how-to and help guides based on frequently asked questions
  • Coordinate office maintenance needs with building management
  • Oversee numerous providers and vendors, such as copier vendor, furniture installers, water/coffee machine vendor, and contractors
  • Partner with IT consultant to resolve AV and technology issues in conference rooms, as needed
  • Order recurring food and office supplies, and compare pricing regularly from online vendors to ensure we are getting the best value
  • Maintain and regularly organize the Operations supply and technology closet and team-facing supply area
  • Set up for Board meetings and other Panorama events (e.g., room layout, A/V)
  • Manage loaner programs for accessories such as building badges, mobile Wi-Fi hotspots, and presentation kits

You’re a great candidate if you:

  • Love detail-oriented customer service and take pride in efficiency and organization
  • Operate with integrity and professionalism in a friendly atmosphere
  • Have experienced fast-paced, entrepreneurial environments with a high volume of communications and requests in a variety of formats (in person, email, text, Slack, etc.)
  • Bring positive energy and a sense of humor; you are flexible and love to help others
  • Are curious and comfortable owning mistakes and learning from them

Even better if you have...

  • Worked in a professional office setting on a facilities or operations team
  • Been employed in an administrative or office coordinator role
  • Worked with Macs, Google Apps and the Google Suite

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

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Role

Operations

Experience Level

Entry Level

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