Operations Associate, The Broad Residency, Recruitment and Selection for The Broad Center in Los Angeles, CA

Operations Associate, The Broad Residency, Recruitment and Selection

The Broad Center - Los Angeles, CA - Full time

The Broad Center - Los Angeles, CA - Full time

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Our “Why”

For generations, Americans have called public education “the great equalizer.” But in too many places, our school systems are not living up to that promise. Instead, outdated, inefficient bureaucracies too often exacerbate inequities. Driven by the belief in the power of public education and inspired to make a difference, a growing network of experienced leaders and managers are taking on the challenge.

To help solve this challenge requires a diverse group of team members at The Broad Center who share the same belief.

Our culture and team are like no other. Our collaborative, vibrant, inclusive climate sets us apart. Our people exude a sense of responsibility, every day, and are dedicated to driving impact and making a difference.

Diversity, equity and inclusion are vital to that environment — in our programs, with our partners and for our staff. They allow our organization to benefit from a broad set of skills, experiences and differing viewpoints, leading to stronger ideas and lasting results.

What We Do

The Broad Center is a nonprofit organization that recruits, trains and supports talented leaders from across America to transform urban public school systems. Our programs, The Broad Academy and The Broad Residency in Urban Education, prepare these professionals to put their skills and know-how to work making student learning the primary driver of every central office dollar and decision. In public school districts, charter management organizations and state departments of education, more than 500 members of The Broad Center’s alumni network are working with educators, parents and community leaders to help their schools soar. Regardless of the setting, for each one of them, the goal is the same: make public education systems more effective, more efficient and more equitable so that every student receives a world-class education.

This role is part of The Broad Residency team, which offers early- to mid-career professionals the opportunity to apply their skills and knowledge to a career that truly matters: improving America’s public school systems. Whether they’ve worked in education or are new to the sector, The Broad Residency provides an intense, and intensely rewarding, experience.

For more information, visit our website at www.broadcenter.org

What You Do

This is an ideal opportunity for someone who is passionate about public education and happens to be an operational enthusiast.

You sweat the details, are obsessed with creating efficient processes and a seamless experience for your teammates and external stakeholders. You are the person people go to when they think about making their operations more efficient. You are the person who doesn’t just make lists, but you color code them. You are the person who is happy—or even excited—to be the wiz behind the curtain ensuring that no balls get dropped.

What You’ll Own

Operational Impact


  • Manage written/verbal communication with candidates regarding their applications and general inquiries
  • Manage email marketing to candidates and/or prospective candidates


  • Provide administrative support for recruitment activities including: high-volume processing and distributing of resumes and applications
  • Support marketing and communications projects
  • Prepare mailings, create documents, conduct Internet research, manage web postings, etc.

Success Through Logistics

  • Coordinate interview days: travel, food and beverage, lodging, meeting space, preparation of materials, on-site coordination
  • Manage logistics for 20 small recruitment events and 4 large interview events across the country: date, venue, A/V, food, marketing, shipping, etc.
  • Vendor management: hotels, campuses, conferences, travel agencies, etc.
  • Occasional temp management on administrative tasks (e.g., creating binders, building databases, high volume mailings, etc.)

Process Management/Improvement

  • Determine methods for improving current processes, reducing manual/paper-based processes, etc.
  • Refine current strategies and help create new strategies for increasing awareness of The Broad Residency

Drive Decision-Making Through Technology

  • Use Salesforce to manage and track candidate progress though the selection process
  • Use Salesforce to obtain and analyze data about recruitment/selection process to drive decision-making
  • Maintain and update contacts in multiple databases and software systems

Other duties as required to ensure organizational success

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

What You’ll Need

A passion and demonstrated commitment to transforming K-12 public education, experience working in a school district, charter management organization, or state department of education a plus

  • Event management experience preferred; ability to plan/coordinate event logistics - travel, lodging, meeting space, materials/supplies, audio-visual needs and other event details as necessary
  • Ability to manage multiple tasks/projects/processes simultaneously, ensuring no balls get dropped
  • Strong technology skills, including:
  • Ability to use technology in a productive and efficient way
  • Strong experience with Word, Excel, Outlook, PowerPoint and Internet research; experience with Salesforce a plus
  • Willing and able to learn new systems/databases/technologies quickly
  • Strong project manager
  • Ability to work in a fast-paced deadline-driven environment, particularly:
  • Able to get “in sync” with the recruitment team, then think proactively about their needs
  • Stay energized/motivated/positive even during times with heavy workloads and repetitive tasks
  • Self-starter with the ability to handle autonomy while maintaining accountability; always holding self to high expectations
  • Growth mindset; commitment to respond well to feedback and adjust accordingly
  • Discretion, confidentiality and professionalism, particularly:
  • Via phone, email or written communication
  • At public events – professional business attire (suit) is required
  • Sense of humor optional, but highly preferred
  • Role requires some national travel (~10%), some weekends and non-traditional hours
  • At least two years of professional work experience preferred
    • Bachelor’s degree required

    Employment is contingent upon a thorough background and reference check. You must be legally entitled to work in the United States.

    What We Offer

    Competitive salary and 401(k) retirement savings plan with a generous employer match

    Employer contributions to medical, dental, vision and life insurance plans

    Pre-tax commuter benefits

    Flexible spending accounts for medical and family care expenses; backup child and elder care

    Two days of paid time off per year to perform volunteer work

    Free access to an on-site gym and a steady supply of nutritious snacks in our shared kitchen

    Exempt vs.



    Join Our Team

    As a member of The Broad Center team, you’ll work alongside sharp, driven colleagues that have a sense of humor matched with generosity of spirit. To apply, visit: www.broadcenter.org/who-we-are/join-our-teamwww.broadcenter.org/who-we-are/join-our-team

    An Equal Opportunity Employer

    The Broad Center does not discriminate on the basis of race, color, religion, ethnic or national origin, age, disability, gender, sexual orientation or other characteristic covered by law with regard to employment opportunities.

    The Broad Center is committed to providing equal access and opportunities to candidates with legally recognizable disabilities. We will make our best effort to provide reasonable accommodations at every stage of the application process. Disclosing a disability or requesting a need for accommodations is a separate and distinct process from selection and will have no bearing on a candidate’s application status. If you need to request an accommodation or have any questions regarding our disability accommodations policy, please send an email to DAO@broadcenter.org.

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    Experience Level

    Mid Level

    The Broad Center

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