Operations Associate

Boardworks Education - Remote - Full time

We are looking to add a tech-savvy, natural problem solver to join our fast-growing team. The ideal candidate is well organized, customer-focused, and able to work under pressure. The successful candidate will be self-motivated and passionate about supporting educators and their team members. This cross-functional role is perfect for someone looking to learn and develop a career in EdTech and Operations.

PRIMARY DUTIES:

Office support

Act as a point of contact for colleagues on technical support, and provide administrational and financial support as required by the business

Create, improve, and document internal and external processes

Customer support

Process customer orders

Onboard new customers

Provide product training to schools via webinar

Offer technical support to customers via webinar, call or email

Assist with all aspects of credit control, including debt reduction and query resolution

Sales team support

Update and provide support with the company sales CRM Close.com to support sales team

Provide data and industry research, including analyzing current customer data and creating + tracking KPIs

Distribute and track incoming leads

Support marketing initiatives including conferences and marketing campaigns

SKILLS AND KNOWLEDGE

2 years’ experience in an administrative or operations role

Proficiency in all Microsoft Office programs including Excel and PowerPoint

Basic database experience

Exceptional verbal and written communication skills

K-12 EdTech knowledge or experience would be beneficial (desirable but not essential)

EDUCATION

Bachelors Degree preferred

To apply, please send a resume and a brief summary describing your interest in the role to andy.flowe@boardworksed.com 

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Role

Operations

Experience Level

Entry Level

Boardworks Education

Boardworks and our parent company, GL Education (2020 Edtech Company of the Year) are market leaders with a global presence. Students in the US benefit from our K-12 interactive resources and SEL assessments. We offer a supportive and fun working environment, with a focus on developing talent.
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