Technical Analyst

LightSail Education - New York, NY - Full time

LightSail Education - New York, NY - Full time

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POSITION

As part of the Operations team, the Technical Analyst will support customer technology setup and support for a quickly growing industry leader within the education technology field. The Technical Analyst must possess strong written and oral communication skills, a fierce attention to detail, and an ability to work in an extremely fluid, fast-paced, and deadline-driven environment. Compensation is commensurate based on experience. The Technical Analyst will report to the Technical Manager.

LOCATION

The position is based in New York, NY.

CORE FUNCTIONS / RESPONSIBILITIES

  • Support school technology setup through hardware, WiFi and application planning and installation.
  • Assist with ongoing school technical support, including user configuration, testing, problem identification and resolution, and guidance.
  • Create documentation and trainings for technical processes and best practices, supplementing LightSail’s internal knowledgebase and educating our customer base.
  • Assist the Development team with app updates, including outlining user requirements, conducting user acceptance testing, providing user feedback and communicating updates to the LightSail customer base.
  • Assist with ad hoc projects related to the successful deployment and support of schools.

PROFESSIONAL QUALIFICATIONS

This is an extraordinary opportunity for candidates with 0-2 years of technology support and maintenance experience. Successful candidates have a proven track record of profile and network management across remote user sites, and experience configuring, installing, and troubleshooting iOS, Android and/or Chromebook devices. Jotforms, Marketo, Salesforce and/or website development work is a plus; a NYS driver’s license is preferred.

PERSONAL QUALIFICATIONS

  • A strong sense of learning, both self-driven and through feedback.
  • Customer-service oriented, with the ability to respond competently and with the appropriate sense of urgency to customer requests.
  • Highly self-motivated, willing to work outside of business hours and travel across NYC boroughs.

To apply, email your cover letter and resume to careers@lightsailed.com

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Role

Sales

Experience Level

Entry Level

LightSail Education

LightSail, www.lightsailed.com, offers students a personalized reading experience while providing educators with the daily data needed to inform instruction and drive deeper learning.

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