Operational Excellence Manager

Houghton Mifflin Harcourt - Remote - Full time

Operational Excellence Manager

The goal of this role is to improve end-to-end processes that start and end with the customer. This role will successfully partner with functions to diagnose issues, design solutions, implement recommendations and support measuring the business outcomes. In addition to leading a variety of improvements and reengineering activities, the role will also act as a change agent to ensure solutions are implemented and projected business results are achieved. This individual must have strong leadership, problem solving and communication competencies.


  • Methodology: Successfully work in Agile teams through all phases of improvements and reengineering effort (e.g., diagnose, design, implement, measure & improve) and all aspects of an improvement (e.g., people, process, technology & policy).
  • Delivery: Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful, realized business value. By leveraging a variety of experiences, successfully apply a broad range of reengineering tools, methodologies and frameworks that can deliver tangible results.
  • Relations: Demonstrate the ability to influence others using a variety of tactics; develop and maintain trusting relationships with the Businesses to foster alignment, transparency and collaboration. Resolve any resistance or conflicts to change so that innovative solutions are successfully implemented in a timely manner.
  • Expertise: Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries. Provide ad-hoc advice and expert consultation. Facilitate workshops to educate and inform colleagues.
  • Development: Coach, mentor and develop colleagues within and outside the Operational Excellence team. Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results.


  • Leadership: You’re a self-starter and can: challenge the status quo, take risk, envision the future, enable, empower and motivate others to act and model Citizens’ Success Profile.
  • Problem Solving You are comfortable with ambiguity and have the ability to understand complex problems; can identify, analyze, synthesize and resolve critical business issues; can offer creative insights that result in practical solutions and significant value-add.
  • Process Driven: business process analysis, scope definition, problem discovery, process & value design, and “bridging” the business, technical teams to translate business needs into effective and aligned process, people and technology solutions.
  • Program & Project Management: You have demonstrated the ability to develop, scope and oversee complex engagements that deliver meaningful, realized business value. Through a variety of experiences, you’ve successfully demonstrated a broad range of project and program management tools, methodologies and frameworks.
  • Communication You’ve successfully demonstrated the use of a variety of communication strategies, tools, frameworks and media that foster transparency, collaboration and, most importantly, trust.
  • Change Management: You’ve demonstrated the ability to influence others using a variety of tactics; can develop and maintain relationships; are comfortable facing adversity and addressing conflict; can empower associates to turn ideas into business results.
  • Development: You are passionate about coaching, mentoring, developing self and others. You have experience with program, project and team management and have created high performing teams.


  • Education: A BS/BA is required


  • You have a minimum of 8 years of experience in operational improvement with a track record of leading cross-business, cross-function initiatives that resulted in significant value-add.
  • You demonstrate a breadth and depth of knowledge and application in operational improvement frameworks, methodologies and toolkits; experience with Lean, Agile, Business Analysis and Change Management. Certification in 1 or more of these are required; Lean Certification (LSS), Agile Certification (ACP), Business Analysis Professional (CBAP).
  • You can link strategy to execution and have experience in taking risks and learning from failures.

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Experience Level

Senior Level

Houghton Mifflin Harcourt

As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape.
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