Online Course Engagement and Iteration Specialist

University of Michigan - Ann Arbor, MI - Full time

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At the Digital Education and Innovation Lab (DEIL) we see an opportunity to encourage participation in online courses, such as MOOCs, to find new audiences for our digital initiatives, and to improve our offerings through iterative course design. The Engagement and Iteration Specialist will collaborate with faculty, project managers, learning experience designers, and media producers to manage the review and iteration of online courses and other learning initiatives at the Digital Education and Innovation Lab. The Engagement and Iteration Specialist will develop and lead a community of Course Advocates in the monitoring and maintenance of active courses.

Ideal candidates actively embrace challenges, thrive on solving tough problems, demonstrate passion about digital education and how it impacts the future of higher education, and enjoy working within a dynamic, fast paced team environment.

Responsibilities

  • Recruit and manage students to assist in monitoring online courses;
  • Identify new audiences for existing courses;
  • Develop relationships to foster new audiences;
  • Develop plan and manage course iterations;
  • Work collaboratively to develop data­based personas;
  • Execute course reviews as part of a course review process;
  • Apply user experience research and iterative design principles to improve upon online and residential learning experiences;
  • Investigate and disseminate innovations in digital learning being done by outside vendors and external schools & institutions to encourage learner engagement and course iteration.

Required Qualifications

  • Bachelor’s degree and 3 or more years of experience in a higher education setting in educational technology, instructional design, information science, project management, teaching, or consulting;
  • Familiarity with: Massively Open Online Courses (MOOCs), Open Educational Resources (OER), Learning Management Systems (LMS) like Coursera, Canvas, edX and other educational platforms;
  • Background and comfort in conducting 1:1 interviews with prospective learners and other constituents;
  • Demonstrated experience with analyzing and debriefing the results of qualitative and quantitative feedback;
  • Enthusiasm for technology­-enhanced learning in the context of a public residential research university;
  • Demonstrated organizational, interpersonal, oral, and written communication skills;
  • Ability to manage workload under time constraints and conflicting demands;
  • Ability to work well in a multicultural and collaborative environment;
  • Knowledge of copyright regulations in a higher education setting;
  • Knowledge of accessibility regulations and related tools and techniques e.g. video captioning, descriptive audio, screen readers;
  • Strong commitment to problem solving, teamwork and the ability to act independently.

Desired Qualifications

  • Master’s degree and 5 or more years of related experience (educational technology, instructional design, information science) or equivalent combination of education and experience; Experience developing community engagement;
  • Experience managing students;
  • Experience in a research-­focused university setting;
  • Knowledge of the principles, practices, techniques, technology and standards of digital media production;
  • Pedagogical knowledge of online and hybrid teaching, including instructional design theory and blended delivery;
  • Experience with work productivity tools (e.g., Excel, PowerPoint, etc.) and project management tools (e.g., MS Project, Teamwork, Gantt charts).

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Role

Operations

Experience Level

Mid Level

University of Michigan

The Office of Academic Innovation is a strategic priority for the University of Michigan. Through curricular innovation, leadership in learning analytics, and personalization at scale, AI aims to shape the future of learning and redefine public residential education at a 21st century research university by unlocking new opportunities for the U­M community and learners around the world.

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