Online Course Delivery Manager

Emeritus - Boston, Massachusetts - Full time

 Description

The online course delivery manager will manage data science, machine learning and artificial intelligence {online courses / SPOC (Small Private Online Courses)}. You will be responsible of putting the pieces together to drive consistent and high-quality learning experiences as well as identifying ways to improve the courses.

Key responsibilities

Online course management & monitoring

  • Implement and run high quality online courses (identify specify subject matter of courses, if any. Example: data science, machine learning & AI)
  • Guarantee consistent, high-quality learning experiences by:
    • aligning stakeholders (design, support team, etc),
    • monitoring student satisfaction
    • ensuring timely content delivery
    • ensuring robust and prompt student support
  • Identify course improvement areas through weekly course monitoring (analyze student surveys and student course interaction)
  • Ensure correct development and deployment of course features (live webinars, office hours, grading)
  • Ensure overall course quality targets as measured by Net Promoter Score (NPS) and course completion rate targets.
  • Be the primary point of escalation for any issue participants raise related to program design and quality. Solve problems with course deployment as they occur and guarantee fixes are implemented.

Learning Facilitator management

  • Recruiting and on boarding Learning Facilitators, including training on courses and tools (learning platform, support system, etc.) and sharing best practices to perform at optimal levels.
  • Schedule Learning Facilitators live sessions (office hours, webinars) (ensuring the optimal mix of experience, skills, and availability to support participants).
  • Ensure Learning Facilitators meet expectations and deadlines (grading, setting of office hour and webinar sessions, etc.)
  • Measure and analyze Learning Facilitators performance and coach under performing Course Leaders,
  • Ensure Learning Facilitator positively impacts in the learning experience of the students
  • Coordinate and lead periodic check-ins with Learning Facilitators.
  • (Preferable) Bachelor’s Degree in 
  • Passion for EdTech and/or Higher Education
  • Strong organizational skills and the ability to assume responsibility for one’s own productivity
  • Experience in a Data Analysis role a plus. Experience working with global and multidisciplinary teams preferable
  • Strong interpersonal and communication skills
  • Self-starter who can work independently within a distributed global team
  • Project management experience preferable

EMERITUS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Emeritus

EMERITUS offers professional online education courses in collaboration with top-ranked universities: MIT, Columbia, Tuck at Dartmouth, Wharton, UC Berkeley and London Business School. 

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