Onboarding Coach

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Job overview:

Lexia Learning is hiring an experienced Onboarding Coach to support new Customer Success employees in assuming their role with confidence and passion. New employees will engage in pre-determined asynchronous learning using a customized Learning Management System. The Onboarding Coach will serve as a primary point of contact for new employees throughout the initial onboarding process. This position will report to the Senior Manager of Internal Learning.

Responsibilities

  • Possess a clear understanding of learning pathways for each role in the department
  • Serve as the primary mentor for individuals engaged in deep product knowledge
  • Possess deep knowledge and understanding in all facets of Lexia’s programs (i.e. product knowledge, technical and operational, internal systems and processes)
  • Model the delivery of Customer Success Managers’ on-site and live online customer-facing meetings related to implementation progress, including analyzing and interpreting student and staff data
  • Provide guidance on and align internal product resources used by Customer Success Managers to implement best practices
  • Provide guidance to Customer Success Managers how to problem solve and offer solutions to address common implementation churn
  • Support the new employee throughout the onboarding process by guiding them through the specific onboarding pathway, clarifying information and understanding content
  • Collaborate with members of the Internal Learning team to monitor the progress of each new employee, and offer support as needed
  • Collaborate with key stakeholders to develop and facilitate synchronous content-specific sessions for cadres and/or specific roles to enhance understanding and performance
  • Collaborate with key stakeholders to design/construct onboarding resources, job aids, etc to support the internalization of newly-learned knowledge
  • Facilitate collection of feedback data about the onboarding experience, and incorporate feedback into the creation or modification of learning resources
  • Make recommendations to enhance or modify existing onboarding plans/pathways

Requirements

  • Bachelor’s degree in Education (Elementary preferred)
  • Minimum of 3-5 years classroom experience with a strong background in early literacy
  • Minimum of 3-5 years supporting/coaching individuals and teams
  • Expertise in adult learning theory
  • Expertise in planning and facilitating meetings/learning sessions
  • Strategic, data-driven thinker
  • Excellent interpersonal skills
  • Ability to collaborate with several different teams and personalities
  • High adaptability and flexibility, including the ability to manage frequent change
  • Strong organization, planning and time management skills
  • Excellent written and verbal communication skills

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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