Onboarding and Subscriber Relations Associate

BrainPOP - New York, NY - Full time

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BrainPOP, a global leader in online digital educational resources, seeks a Subscriber Relations Associate to join its team of Customer Support managers. This is a full-time position based at our New York City headquarters. We offer an excellent benefits package and competitive salary.

Responsibilities:

  • Work one-on-one with subscribers, responding to and addressing enquiries by phone and email, and on social media
  • Support BrainPOP products on a growing number of mobile platforms
  • Collect and share customer feedback and data for product improvement
  • Maintain database of support FAQs
  • Onboard subscribers (from families to school districts) to our websites and products, with enthusiasm and patience
  • Process transactions, maintain and organize payment information
  • Occasionally represent BrainPOP at U.S. educational technology trade shows

Requirements:

  • 1-3 years’ customer service experience
  • Friendly and outgoing personality
  • Ability to organize and manage several tasks at once
  • Amenable to interacting with subscribers all day, every day
  • Familiarity with Microsoft Office and Google Apps
  • Fluency in French or Spanish a plus
  • Teaching/instructional experience a plus
  • Technical support experience a plus

To apply, send a brief cover letter and resume to jobs@brainpop.com. Include your full name and “Subscriber Relations Associate” in the subject line. No phone calls or recruiters, please.

Equal Opportunity/Affirmative Action Employer

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

BrainPOP

BrainPOP creates cross-curricular digital content that engages students and supports teachers, from animated movies, student creation and reflection tools, learning games, and interactive quizzes to customizable and playful assessments, lesson plans, professional development opportunities, and beyond.

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