New Grad - Membership Specialist, Rosetta Stone

IXL Learning - Harrisonburg, Virginia - Full time

IXL Learning, a leading edtech company with products used by 13 million students worldwide, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your customer service skills to provide support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

WHAT YOU'LL BE DOING

  • Provide exceptional service and support to prospective customers
  • Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
  • Effectively communicate key product features and benefits to customers via phone and email
  • Process customer credit card payments
  • Initiate customer transfers to technical or customer support staff
  • Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

  • Bachelor’s Degree
  • Some experience in customer service, edtech or education preferred
  • Energetic, positive, mature person who works well independently and as part of a team
  • Excellent verbal and written communication skills
  • Self-motivated, detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 850,000 teachers deliver personalized instruction, and empower over 13 million students to achieve new learning milestones every day.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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