Community Manager, Mentor Team

Springboard - San Francisco, CA - Full time

Springboard - San Francisco, CA - Full time

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The Role

The greatest strength of Springboard’s education model comes from pairing every student with an industry-expert mentor. Imagine learning a brand new skill and being mentored by a Data Scientist at Airbnb or a UX Designer at Google. As a Community Manager for the Mentor Operations team, you’ll be a key driver of managing the community strategy and social support plan for several of our mentor communities. You’ll cultivate rich relationships with our mentors to help them be better coaches for our students and you’ll shape policy and operations to increase mentor engagement with Springboard.

Your day-to-day will include:

  • Coaching mentors 1:1 on handling challenging situations and supporting students when they’re stuck.
  • Pairing with our Mentor Recruiter to provide a delightful and informative onboarding process for all new mentors.
  • Quickly addressing mentor concerns, questions, and feedback via email, phone/video calls, and slack communication.
  • Liaising directly with our Student Operations, Course Development, and Product teams to improve and bolster the mentorship experience.
  • Organizing mentor meetups, events, and projects to increase engagement. 

This is your calling if you:

  • Are passionate about improving education and building relationships with a global community of technical experts.
  • Value collaborating with teammates to develop effective solutions together.
  • Seek autonomy to work on projects from start to finish.
  • Cherish empathetic and clear communication (both written and verbal).
  • Would like working in a fun, curious and intellectually-stimulating environment where we challenge each other and laugh a lot (check us out on IG @springboardlife) 

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Role

Operations

Experience Level

Mid Level

Springboard

Springboard is redefining professional education for the 21st century through mentor-supported online courses. We combine world-class content with high-touch, human learning support. Our hybrid approach has helped thousands revamp their careers and, by extension, their lives.

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