Membership Specialist (Family Accounts) (Raleigh, NC)

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 11 million students worldwide, is seeking an upbeat, focused, and analytical individual to join our Customer Support team. The ideal candidate will have experience working with technology and assisting customers in a corporate environment. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a full-time Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing number of customers.

WHAT YOU'LL BE DOING

  • Provide exceptional service and support to current and prospective customers
  • Effectively communicate key product features and benefits to customers via live chat, e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Receive and process international wire transfers, money orders, and PayPal payments
  • Identify, analyze, and report product bugs and customer enhancement requests
  • Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
  • Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

  • Bachelor’s Degree
  • 2+ years experience in a customer-facing role in a corporate setting
  • Prior experience with phone systems and communication via email; prior live chat experience is a plus
  • Strong typing skills with a speed of at least 65 words-per-minute
  • Passionate about and dedicated to providing the highest quality service to our customers
  • Energetic, positive, loyal, mature person who works well independently and as part of a team
  • Excellent written and verbal communication skills
  • Self-motivated, detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
  • Comfortable with technology and passionate about bringing technology into the classroom

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 500,000 teachers deliver personalized instruction, and empower over 11 million students to achieve new learning milestones every day.

At IXL, we’re passionate about our mission of creating the best educational technology that improves learning for all students. We bring that same passion to creating a workplace that values diversity on the basis that all of us bring a unique perspective and experience that advances IXL’s mission.

We strive to increase diversity in race, ethnicity, gender, age, sexual orientation, and physical or mental ability and to continually promote a work environment where everyone, from any background, can do their best work.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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