Membership Specialist (Family Accounts) (Raleigh-Durham Area)

IXL Learning - Raleigh, NC - Full time

IXL Learning, a leading edtech company with products used by 8 million students worldwide, is seeking an upbeat, focused, and analytical individual to join the Customer Success team. The ideal candidate will have experience working with technology and assisting customers in a corporate environment. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a full-time Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing number of customers.

WHAT YOU'LL BE DOING

  • Provide exceptional service and support to current and prospective customers
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Receive and process international wire transfers, money orders, and PayPal payments
  • Identify, analyze, and report product bugs and customer enhancement requests
  • Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
  • Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

  • Bachelor’s Degree
  • 5+ years experience in a customer-facing role in a corporate setting
  • Passionate about and dedicated to providing the highest quality service to our customers
  • Energetic, positive, loyal, mature person who works well independently and as part of a team
  • Excellent written and verbal communication skills
  • Self-motivated, detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
  • Prior experience with phone systems and communication via email
  • Comfortable with technology and passionate about bringing technology into the classroom

ABOUT IXL

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 400,000 teachers deliver personalized instruction, and empower over 8 million students to achieve new learning milestones every day.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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