Membership Specialist (Family Accounts) (Raleigh-Durham Area)

IXL Learning - Raleigh, NC - Full time

IXL Learning, a leading edtech company with products used by 10 million students worldwide, is seeking an upbeat, focused, and analytical individual to join the Customer Success team. The ideal candidate will have experience working with technology and assisting customers in a corporate environment. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a full-time Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing number of customers.


  • Provide exceptional service and support to current and prospective customers
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Receive and process international wire transfers, money orders, and PayPal payments
  • Identify, analyze, and report product bugs and customer enhancement requests
  • Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
  • Complete related projects successfully and promptly


  • Bachelor’s Degree
  • 5+ years experience in a customer-facing role in a corporate setting
  • Passionate about and dedicated to providing the highest quality service to our customers
  • Energetic, positive, loyal, mature person who works well independently and as part of a team
  • Excellent written and verbal communication skills
  • Self-motivated, detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
  • Prior experience with phone systems and communication via email
  • Comfortable with technology and passionate about bringing technology into the classroom


IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 500,000 teachers deliver personalized instruction, and empower over 9 million students to achieve new learning milestones every day.

Apply for this job

Apply for this job


Customer Implementation / Customer Success

Experience Level

Mid Level

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up