Membership Specialist (Family Accounts)

IXL Learning - Raleigh, NC - Full time

IXL Learning - Raleigh, NC - Full time

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IXL Learning, a leading edtech company with products used by 6 million students worldwide, is seeking an upbeat, focused, and analytical individual to join the Customer Success team. The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This is an entry-level full-time position in our Raleigh-Durham office.

What you'll be doing

  • Provide exceptional customer service to current and prospective customers
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Receive and process international wire transfers, money orders, and PayPal payments
  • Identify, analyze, and report product bugs and customer enhancement requests
  • Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
  • Complete related projects successfully and promptly

What we're looking for

  • Bachelor’s Degree
  • Energetic, positive person who works well independently and as part of a team
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Some customer service, in any industry, is preferred

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

IXL Learning

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide.

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