Membership Specialist (Family Accounts)

IXL Learning - Raleigh, NC - Full time

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The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.This is an entry-level, full-time position in our Raleigh-Durham office.

What You’ll Be Doing

  • Provide exceptional customer service to current and prospective customers
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Receive and process international wire transfers, money orders, and PayPal payments
  • Identify, analyze, and report product bugs and customer enhancement requests
  • Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
  • Complete related projects successfully and promptly

What We’re Looking For

  • Bachelor’s Degree
  • Energetic self-starter who thrives in a fast-paced team environment
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Customer service experience a must

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

IXL Learning

About IXL

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.

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