Membership Specialist (Classroom Accounts)(Raleigh, NC)

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by over 11 million students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the Teacher Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

This position is for a Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This is a full time, office based, hourly position (while the position will most likely begin as optionally remote, it will be 100% in office when we transition fully back to the office).

WHAT YOU'LL BE DOING

  • Provide exceptional customer service to current and prospective customers
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Receive and process purchase orders, credit cards payments and checks.
  • Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, logging all quotes and customer communication in Salesforce
  • Support IXL Learning classroom and school site license accounts

WHAT WE'RE LOOKING FOR

  • Bachelor’s Degree
  • 1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Energetic, positive person who works well independently and as part of a team
  • Strong written and oral communication skills
  • Prior experience with phone systems and communication via email
  • Detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 500,000 teachers deliver personalized instruction, and empower over 11 million students to achieve new learning milestones every day.

At IXL, we’re passionate about our mission of creating the best educational technology that improves learning for all students. We bring that same passion to creating a workplace that values diversity on the basis that all of us bring a unique perspective and experience that advances IXL’s mission.

We strive to increase diversity in race, ethnicity, gender, age, sexual orientation, and physical or mental ability and to continually promote a work environment where everyone, from any background, can do their best work.

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

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