Manager, Operations and Contract Coaching

BetterLesson - Remote - Full time

About BetterLesson:

BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized. Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching. We match each teacher with a world-class coach and then leverage our technology to study classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps. BetterLesson has raised over $30M of venture capital and grant funding, serves over 70 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision. All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.

About The Role:

We are seeking a full-time member of our Services - Operations and Contract Coaching team to support other coaches, manage projects, and deliver services. We are looking for current or former teachers/coaches/administrators who have experience with service delivery (coaching and facilitation), project management, data driven decision making, and supporting colleagues, peers, direct-reports and/or independent contractors.

Your primary responsibility will be to support the work of the operations and contract coaching team as they hire, onboard, and support coaches in all areas of service delivery (coaching and facilitation) as we continue to scale. Successful candidates with coaching and facilitation delivery expertise may also choose to directly support coaching and facilitation work for up to 40% of their time.

You will focus on three main functional areas:

  1. Supporting the work of recruiting, screening, and contracting as we continue to scale our team
  2. Developing and maintaining support materials for synchronous (virtual meetings) and asynchronous (online learning) delivery
  3. Using data to evaluate the quality and consistency of delivery across the team

Candidates who are interested in directly delivering services may include service delivery as a fourth functional area.

You Will:

  • Report and work directly with the Services - Operations and Contract Coaching team
  • Collaborate with other members of the Operations and Contract Coaching Team, and larger Services team to recruit and screen contract coaches
  • Facilitate synchronous support spaces for BetterLesson coaches (such as PLCs)
  • Design and deliver asynchronous onboarding and support materials for BetterLesson coaches
  • Participate in the application of data systems for the purpose of monitoring service delivery
  • Support the Operations and Contract Coaching team with coach matching and facilitation booking
  • Communicate and collaborate with other teams, such as product and partner success, to ensure smooth delivery of services
  • (Optional) Participate in service delivery (coaching and/or facilitation)

You are:

  • Comfortable working on a remote virtual team
  • Able to manage multiple projects simultaneously
  • Able to be compelling with your verbal, written, and oral communication
  • Self-directed, diligent teammate with a positive, outgoing, and flexible attitude
  • Excited to support coaches to improve their practice
  • Collaborative with others and work calmly in a fast-paced startup environment
  • Analytically oriented with strong background in data-driven decision-making
  • Deeply committed to closing the achievement gaps in K-12 education
  • Interested in the EdTech field and trends in K12 education
  • Comfortable embracing the experimentation, risk, speed, & failure inherent to startup hustle

You have:

  • 3+ years teaching and/or coaching
  • Experience in a management or administrator role
  • Familiarity with best practices for coaching and facilitation
  • Experience using data to monitor the quality of delivery
  • Experience participating in contracting or hiring
  • Experience with project management
  • Experience gathering and using data to drive decision-making
  • Excellent interpersonal and communication skills
  • Exceptional time management skills
  • (Optional) experience with virtual coaching and/or face-to-face/virtual facilitation

Apply for this job

Apply for this job


Project Management

Experience Level

Mid Level


BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized.

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up