Manager, Onboarding and Credentialing

Teach For America - San Francisco, California - Full time

THE ROLE

Teach For America – Bay Area seeks a Manager, Onboarding and Credentialing to own all communications and messaging with incoming teachers and track their progress in getting ready to join us for summer training. From the moment they receive their offer to join our corps, you will ensure that all incoming corps members are eligible to teach by the first day of school, feel supported throughout the pre-service process and are fired up to join the Bay Area. The first impression of our region is the foundation for how corps members view Teach For America. In this role, you are charged with shaping that first impression of TFA-Bay Area and will be a key leader in framing the experience of our newest teachers from when they receive their offer to join us until they begin their work as a teacher in the fall.This individual will lead specific projects aligned to our team’s vision and strategies for confirming and retaining our incoming corps, potentially including how to engage our broad network in the Bay, how to begin to build the mindsets necessary to be a leader in the classroom and in our schools and how to create strong systems for tracking progress toward being certified as a teacher in California. The Manager, Onboarding and Credentialing will also coach and develop incoming corps members toward success throughout the onboarding experience by building relationships with individuals, troubleshooting challenges that may arise, and providing ongoing targeted support, as needed.This position offers a unique opportunity for an individual who enjoys cultivating relationships and influencing others. An individual would be especially motivated in this role if energized by communicating large amounts of information with clarity, creating organizational and tracking systems, developing project plans that help us stay focused on what will have the greatest impact, and building and leveraging relationships to drive the actions of others. Successful candidates will have a keen and empathetic eye towards people’s experiences while managing complex logistics at an exceptional level. Ideally, you demonstrate unusual attention to detail, a highly-developed ability to anticipate and solve problems, and a knack for learning and building new systems.

THE PERSON

Manage Confirmation & Retention Projects - 40%

● Manage specific projects that are aligned to team strategies for our regional confirmation campaign

● Design and execute projects and initiatives to increase retention by keeping corps members engaged and invested prior to institute

● Liaison with regional teams and national Admissions and Recruitment Teams, when needed, to ensure strong alignment and partnership 

Support and Manage Cohort of Incoming Corps Members - 55%

● Create tracking and informational systems that ensure all corps members have the information and support they need to be certified and eligible to teach

● Become an expert on CA state certification exams and the certification process to communicate to staff members, incoming corps members and others

● Create and send consistent corps member communications related to joining the corps, testing, credentialing, university partnerships and placement to ensure a successful onboarding experience

● Track individual corps member progress toward becoming a credentialed teacher and hold individuals accountable for deadlines and commitments

● Build 1:1 and group rapport with the incoming corps to facilitate trust and culture among staff and corps members

● Support and celebrate progress with corps members towards earning a credential and arriving at Institute, despite challenges that will arise throughout onboarding

Collective Responsibility Regional Projects - 5%

● Participate in team and regional initiatives 

THE MUST HAVES

Prior Experience

● Minimum three years of relevant work experience

● Previous experience with recruitment and/or hiring preferred

● Understanding of California credentialing regulations preferred

Work Demands

● Must be able to travel regularly among Bay Area offices (San Francisco, San Jose, Richmond, and Oakland)

● Ability to work evenings and weekends as necessary; overnight travel is minimal

Skills

● Exceptional ability to build and execute complex project plans

● Exceptional ability to set vision and direction of specific projects by using historical knowledge, partner feedback and sense of possibility

● Exceptional customer service ethic and understanding of the perspectives of others

● Strong attention to detail and organization skills

● Strong Excel and data analysis skills

● Ability to build empathetic and trusting relationships with others, including those who are quite different than you

● Ability to make smart choices about what to prioritize and what matters most over a quarter, a month, and a week

● Strong written and oral communication skills for telling the story of impact and communicating regularly with stakeholders

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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