Manager, Customer Research and Insights - Mountain View, California - Full time


We are a technology company on a mission to make education accessible. helps millions of students improve their grades, gain career skills and earn college credit. We offer self-paced, online video courses that cover every subject taught in middle school through junior college as well as a growing suite of corporate learning and professional education products. We’ve built our platform from the ground up, leveraging data and technology to make the entire learning process simple and engaging for students.

We are a profitable, fast growing company looking to expand our team.

We began our journey in 2002 as a self-funded start-up and have grown every year since our inception. As a small, independent company, our employees have a direct impact on company direction and results.

We are located in the heart of downtown Mountain View, just a few steps from the Caltrain station. We only hire top talent, so those who pass our rigorous interview process will find themselves as part of one of the brightest and most innovative teams in Silicon Valley. was also top ranked in Inc. Best Place to Work!

We have a culture of social responsibility. As we continue to generate profits, we give back by funding scholarship programs and helping charitable organizations provide open access to information and education throughout the poorest regions of the world.

Come join us on our mission and make a difference.

About the Manager, Customer Research and Insights Position

The Manager, Customer Research and Insights, will take the lead in researching, analyzing and evangelizing customer needs to support our teams in their never-ending quest to create better services for customers. You will lead the creation of our customer research function, including defining research types, advising on how to integrate research into our product development process and building a team over time. Your research agenda will range from segmentation studies to customer needs analysis to UX research. The position will report to our Chief Product Officer.


  • Help create the research research and insights function from scratch
  • Define the role of customer research in our product development process
  • Manage all aspects of customer, UX and market research for the product organization
  • Work with individual leaders and teams to create/prioritize research agenda and schedule
  • Be hands on in executing research, as well as mentoring and training others in the org to conduct research
  • Define success metrics for our research organization and prove effectiveness

Preferred Requirements

  • 3-5 years in customer research and insights
  • Must have done research for consumer services and product groups
  • Proven expertise in creating surveys, facilitating focus groups, conducting 1:1 interviews and leading UX research
  • Extensive experience with third party tools, including survey platforms, UX testing tools, etc.
  • Strong analytical skills, including both statistical analysis as well as identifying trends from qualitative data
  • Demonstrated people management experience

Why work for

  • Help make education accessible to people who need it
  • Enjoy a fun, casual and collaborative working environment
  • Join a profitable and financially stable company
  • Help guide company decisions and direction
  • See results of your work in days, not years
  • Have your work impact 30+ million web visitors each month
  • Grow professionally with our training and skill development programs
  • Work with other talented and passionate team members


  • Competitive compensation (including salary and bonus plan)
  • 401(k) retirement plan with employer matching
  • 20 days of flexible paid time off annually (increases to 30 days over 5 years)
  • Additional 10 paid holidays annually
  • Flexible work schedules
  • Comprehensive medical, dental and vision plans (we pay 100% of premiums)
  • Fully subsidized Caltrain pass
  • Tuition reimbursement and gift matching programs
  • Stocked kitchen and beverages provided
  • Company sponsored gym memberships
  • Company sponsored happy hours to celebrate accomplishments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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Experience Level

Mid Level is an online education platform that helps learners of all ages excel academically and close skills gaps. From test prep and homework help to earning college credit and developing workplace skills, our courses, video lessons and study tools have made learning simple for 30 million+ users.

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