Manager, Account Services

Torsh Inc. - New Orleans, Louisiana or Remote - Full time

Who We Are

TORSH is a New Orleans based education technology company that produces TORSH Talent, the leading online professional learning platform for educator development and growth. TORSH Talent provides a comprehensive all-in-one platform that makes it easy for organizations to support educator growth through the entire development cycle of observation, assessment, goal-setting, feedback, and coaching. Our mission is to improve outcomes for students and children by improving educator effectiveness. TORSH currently serves a wide range of customers including districts, charter schools, universities, early education providers and non profits. We are immensely proud of the fact that many of our customers are innovators in education including NYC Dept of Education, Success Academy Charter Schools, KIPP, Harvard University, Stanford University, and the state of New Mexico.

Description

We are seeking to hire a Manager of Account Services to help us manage and deepen our relationships with our customers. In this role, the Manager of Account Services will be expected to help our customers maximize their investment in our products as well as help them improve educator outcomes. Success in this position requires great planning and people skills, as well as the ability to constantly think about new ways for our customers to utilize our products. The ideal candidate will have a demonstrated and successful track record of managing a portfolio of customers, increasing and improving annual customer retention rates, and implementing a variety of projects from start to finish.

Responsibilities

Develop and maintain an understanding of key customer needs including a thorough understanding of how the company’s technology and services create value for customers

Build relationships with our customers and ensure their needs are met

Understand our products/services and make sure our customers know how to use them

Conduct ongoing customer account reviews to determine if and how customers are using our products/services

Introduce and upsell customers to new services and product features

Research, identify and articulate the products/services that solve our customers’ most pressing needs

Consult with our customers to understand what they are trying to do and how we can help them get there with our products or with the products/services of our partners

Collaborate with the company’s product development team to design and develop appropriate product features for our customers

In collaboration with the Director of Account Services, recruit, hire and train the personnel required to grow the account services team

Special projects/initiatives as assigned

Position Requirements

Formal Education & Certification

Four year university degree is desired although not required; an advanced degree is a plus

Knowledge & Experience

2 + years of experience in the education industry

Demonstrable passion for education and its ability to change lives

Account services and/or management experience in the training, professional development or human capital development industries is a strong plus

Project management experience is a strong plus

Strong working knowledge of Google productivity suite (drive, sheets, docs), Excel, Word and PowerPoint

Technically competent and familiar with web and mobile applications

Personal Attributes

Proven leadership ability

Ability to set and manage priorities judiciously

Exceptionally self-motivated and directed

Keen attention to detail

Superior analytical, evaluative, and problem-solving abilities

Ability to motivate in a team-oriented, collaborative environment

Exceptional interpersonal, presentation, listening and written communication skills

Exceptional planning, organization and time management skills

Ability to coordinate multiple activities

High level of professionalism and integrity; good judgment

Superior work ethic and high energy level

Experience and ability to work in a fast-paced, growing startup environment

The Manager of Account Services will be compensated with a competitive combination of base salary, bonus, benefits, and equity.

This role is based in New Orleans, LA, but we will consider remote employees on a case by case basis. Relocation expenses will be reimbursed.

If you are interested in this role, please submit a cover letter and resume to us at torshjobs@torsh.co.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Torsh Inc.

TORSH is a New Orleans based education technology company that produces TORSH Talent. TORSH Talent provides an all-in-one platform that makes it easy for organizations to support educator growth through the entire development cycle of observation, assessment, goal-setting, feedback, and coaching.

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