Manager, Account Management, Rosetta Stone Learning Language (Harrisonburg, VA)

IXL Learning - Harrisonburg, Virginia - Full time

Rosetta Stone is seeking a customer-focused, hands-on, and motivated Manager to lead our K12 Account Management team based in Harrisonburg, VA..

The ideal candidate understands the K-12 landscape and has experience in educational technology, SaaS renewal sales, and account management. You will empower and support a team of Account Managers, developing and leading initiatives aimed at propelling growth in our product user base, maximizing customer renewal and retention, while strengthening adoption within schools and districts. You will develop and lead our customer engagement strategies, including onboarding, implementation, and customer health checks, that result in retention and expansion, while exceeding renewal sales targets.

This is a full time position in our Harrisonburg, VA office.

WHAT YOU’LL BE DOING:

  • Hire, onboard and train new Account Managers
  • Mentor and coach this team to achieve high levels of performance and professional development
  • Own the ultimate success of our customers, including implementation, product adoption, retention, renewal and expansion.
  • Manage the day to day operation as it relates to account management organization, including account and renewal planning and communication cadence, accurate forecasting, proposal and pricing negotiations and approvals, employee development and goal attainment
  • Actively engage with sales managers on expansion strategies within current districts to drive territory growth
  • Identify trends and opportunities to improve internal systems and processes
  • Refine and continuously improve an end-to-end view of the customer journey
  • Develop strategies, tactics and an operational plan for exceeding renewal and expansion sales goals on a consistent basis
  • Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including account services, sales management, professional services, marketing, and product management to ensure cohesive customer approach

Qualifications:

  • BA/BS degree
  • 2+ years of experience in a people management role focused on building a customer-centric account management and / or renewal sales team
  • 5+ years of experience in customer-facing roles such as Account Manager, Customer Success Manager, Inside Sales or Renewal Sales
  • Educational technology, classroom, educational sales, or related educational experience highly preferred
  • Desire to build and manage a team and develop/refine renewal sales processes that will drive retention and expansion
  • Well organized, analytical, self-motivated and able to inspire and lead a high performing team while handling IXL’s rapid growth
  • Demonstrated success at managing multiple tasks in a fast-paced environment
  • Excellent ability to drive resolution of customer escalations, contract negotiations, and at-risk account mitigation.
  • Aptitude for understanding a technical product and technical needs of customers; comfortable with technology and passionate about bringing technology into the classroom

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning / Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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