IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking a Manager, Account Management to join our growing team in Raleigh, NC. The Manager is responsible for managing a team of 8+ Account Managers to exceed goals via renewal, upsell, customer retention and engagement activities and is a key member of the Account Management Organization Leadership team.
Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.
*This is a full time position in our Raleigh, NC office with a hybrid work schedule.*
WHAT YOU’LL BE DOING
- Lead, manage and motivate a team of high-performing Account Managers.
- Oversee/drive team best practices by sharing knowledge and skills to impact effective territory management; modeling exemplary written and oral customer communication; continuously improve resources on behalf of the Account Management team
- Assist in onboarding process for new Account Managers and Leads, including training, shadowing and mentorship.
- Impact revenue and retention rates
- Exceed personal and team revenue and retention goals in assigned territory.
- Monitor revenue and retention rates to proactively discern patterns and trends and elevate to senior management.
- Ensure renewal cadence and best practices are adhered to across the team, but use judgment regarding territories that require a different approach.
- Be a trusted partner to new business, with the mindset that a healthy territory is what gets us to the goal of 1:2 students by 2025.
- As part of the leadership team, proactively identify areas for improvement to workflow, processes and ideas and coordinate implementation across the organization.
- Support individuals’ professional growth and develop business acumen.
- Play a key role in developing and driving effective renewal campaigns and tactics
- Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies.
- Provide territory coverage as-needed in open territories
WHAT WE’RE LOOKING FOR
- 5 - 10+ years experience in account management
- 3 years in a management/leadership role
- Proven ability to take on additional projects and model leadership
- Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
- Ability to constructively deliver and receive constructive feedback
- Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion.
- Excellent communication skills
- Strong empathy for customers AND passion for revenue and growth
- Collaborative and motivating leader
- Strong organizational and problem solving/analysis
- Analytical and process-oriented mindset
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
ABOUT IXL LEARNING
IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 900,000 teachers deliver personalized instruction, and empower over 14 million students to achieve new learning milestones every day.
